Floor Manager

Balthazar - Management; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a renowned brasserie in London's Covent Garden as a Floor Manager. This pivotal role involves overseeing dining operations and ensuring exemplary guest experiences. If you're passionate about hospitality and have strong leadership skills, we invite you to contribute to our team's success. Enjoy great benefits and opportunities for progression in a distinguished establishment.

Benefits

Generous discount on dining

Unrivalled progression opportunities

28 days holiday, increasing with service

Recommend a friend scheme with bonuses

Exclusive access to membership discounts

Reward programmes and staff recognition

Qualifications

• Proven experience as a Floor Manager or similar front-of-house role.
• Strong organizational, communication, and interpersonal skills.
• Ability to work in fast-paced environments.

Responsibilities

• Oversee day-to-day front-of-house operations.
• Supervise and mentor floor staff while maintaining service standards.
• Handle guest inquiries and collaborate on private events.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Time management

Job description

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Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.

We
are currently seeking a dedicated and experienced Floor Manager to join our
team. As a Floor Manager, you will play a pivotal role in overseeing the
front-of-house operations, ensuring exceptional guest experiences, and
contributing to the overall success of our establishment. If you have a passion
for hospitality, strong leadership skills, and a commitment to delivering
excellence in service, we invite you to be an integral part of the amazing team
at our restaurant.

Key
Responsibilities:

-
Oversee the day-to-day operations of the dining area, maintaining high service
standards.

-
Supervise and mentor floor staff, providing guidance to ensure a positive and
efficient work environment.

-
Handle guest inquiries and concerns with professionalism and prompt resolution.

-
Collaborate with the management team to organize and execute private events and
functions.

-
Assist in training and development programs for front-of-house staff.

-
Monitor reservation systems and seating arrangements to optimize guest flow.

-
Contribute to maintaining a positive and inclusive atmosphere for both guests
and staff.

Requirements:

-
Proven experience as a Floor Manager or in a similar front-of-house role within
the hospitality industry.

-
Strong organizational, communication, and interpersonal skills.

-
Exceptional problem-solving abilities and a proactive approach to operational
challenges.

-
Ability to work in a fast-paced environment and manage multiple tasks
efficiently.

-
Familiarity with reservation systems and basic administrative tasks.

-
Generous discount off your bill (including drinks), when dining in one of our
restaurants across the Group

-
Unrivalled opportunities for progression across the Group

-
28 days holiday, increasing with length of service up to 5 extra days

-
Recommend a friend scheme with great bonuses per individual referral

-
Exclusive access to our discounts including money off gym memberships, travel,
online shopping, gadget, and much more

-
Reward programmes, long service awards, and staff recognition and incentives

Join
our team and be a part of a distinguished establishment committed to delivering
unparalleled hospitality.

We promote a working environment in which equal opportunity
and diversity is recognised, valued, and encouraged.