Floor Manager

TN United Kingdom; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in luxury retail is seeking a Retail Luxury Sales Associate to provide exceptional customer service and drive sales. The role involves engaging with clients, maintaining product knowledge, and supporting store objectives. Ideal candidates will have leadership experience in fashion retail and a passion for the industry.

Benefits

28 days holiday annually, including bank holidays

20% staff discount across all Frasers Group stores

50% in-store uniform discount

Weekly, monthly, and quarterly bonuses based on performance

Commission bonuses on a wide range of products

Long service awards

Discounted gym membership

Qualifications

• At least 2 years of leadership experience in fashion retail.
• Ability to provide inspirational, authentic, and personalized customer service.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Maintain high standards of visual presentation.

Skills

Communication

Customer Service

Leadership

Sales

Job description

This job description contains detailed responsibilities, qualifications, and additional information, but it can be improved in terms of formatting and clarity. The content is relevant and covers the necessary minimum requirements for a retail luxury sales associate role. To enhance readability and professionalism, I will organize the content with appropriate HTML tags, remove redundancy, and ensure a clear structure.

Below is the refined version:

Job Description

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives; be accountable for meeting sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain product knowledge using brand and store information, education materials, and training
• Proactively engage with clients to develop customer loyalty
• Contact clients regarding new ranges, products, and in-store events
• Plan and deliver in-store events in collaboration with store and brand teams
• Maintain high standards of visual presentation, ensuring displays are clean and tidy
• Maintain personal grooming standards in line with company policies
• Support stock counts and other operational duties
• Promote the brand positively to enhance product and company image
• Support the store management team
• Develop strong relationships with brand representatives
• Participate as a team player to contribute to store objectives
• Ensure compliance with all policies and procedures
• Champion company culture and values

Qualifications

The person: All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced environment.

Candidate Profile

• At least 2 years of leadership experience in fashion retail
• High energy and confidence
• Assertive, personable, positive, and enthusiastic with a can-do attitude
• Excellent communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• Natural coach and leader

Additional Information

The Rewards:

• 28 days holiday annually, including bank holidays
• 20% staff discount across all Frasers Group stores
• 50% in-store uniform discount
• Weekly, monthly, and quarterly bonuses based on performance
• Commission bonuses on a wide range of products
• Long service awards
• Discounted gym membership