Floor Coach: Elevate Service, Drive Sales & Inventory

Nike; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Nike outfit provided

Job summary

Nike Merry Hill is seeking a Floor Manager (Coach) to lead a high-performing retail team in a fast-paced environment. You will coach staff, drive store performance, and ensure a premium NIKE brand experience for every customer.

As a Service Coach in Commercial, Athlete Experience, and Consumer Experience, you will manage scheduling, onboarding, inventory, and digital service initiatives while fostering a positive NIKE culture and delivering against sales targets.

Qualifications

• Advanced exposure to Retail and People Management leading a shop floor to create a unique customer experience.
• Experience influencing business results including budgeting, planning and sales metrics.
• Ability to run in-person learning activities and track progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.

Responsibilities

• Lead a team to deliver efficient product receiving and inventory accuracy to visual standards.
• Ensure inventory and presentation keep the sales floor full and brand compliant.
• Collaborate with department leads to manage product journey and visual presentation.
• Manage monthly initiative launches and use reporting tools to inform commercial decisions.
• Support inventory accuracy to fulfill digital orders and store targets.

Skills

Retail management

People leadership

Customer service

Training & coaching

Conflict resolution

Tools

Reporting tools

Job description

Nike Merry Hill is seeking a Floor Manager (Coach) to lead a high-performing retail team in a fast-paced environment. You will coach staff, drive store performance, and ensure a premium NIKE brand experience for every customer.

As a Service Coach in Commercial, Athlete Experience, and Consumer Experience, you will manage scheduling, onboarding, inventory, and digital service initiatives while fostering a positive NIKE culture and delivering against sales targets.