Flight Operations Scheduler & Dispatcher

Metagenics, Inc.; Norwich; On-site; GBP 32,000 - 52,000; Full time

Job summary

NHV Group is a European-based helicopter service provider seeking an Operations Officer to manage the flight schedule, dispatch flight plans, and coordinate with Nor­wich ATC and maintenance teams. You will ensure timely reports, weather and NOTAM monitoring, and customer liaison to handle delays or significant events.

The role requires 2+ years in aviation operations and a proactive, detail-oriented mindset.

Qualifications

• Preferred minimum of 2 years recent Aviation Operations experience, preferably in an aviation operational control environment.
• Sound knowledge and understanding of flight planning, FDP Limitations, Weather reports & NOTAMs.
• Professional, friendly, and customer-focused.
• Proven ability to work under pressure.
• Vantage experience an advantage.
• QHSE knowledge or qualification would be an advantage.
• Must be able to obtain a Disclosure and Barring Service check.

Responsibilities

• Manage the flight schedule to achieve a safe and efficient flying program.
• Dispatch computer flight plans for all flights.
• Ensure that copies of all flight plans are made available to aircrew.
• Liaise with air traffic control at Norwich airport.
• Liaise with line maintenance control to ensure fleet optimization and availability.
• Liaise with internal departments and customers on current operational matters.
• Ensure all administration is carried out to the required standard and regulations.
• Anticipate and co-ordinate required changes to the flight schedule and liaise with relevant departments.
• Monitor the flight schedule, maintain and update the flight schedule as required.
• Ensure all customer and internal reports are completed and distributed on time and in full.
• Maintain a weather and NOTAM watch appropriate to the operation and liaise with all relevant departments.
• Liaise with customers on delays or significant events and assist with enquiries.
• Facilities coordination and reporting.
• Responsible for ISMS policies, procedures, and controls and supporting information security objectives.

Skills

Aviation Operations

Customer focus

Attention to detail

Problem solving

Hands-on

Flexible

DBS check

Job description

NHV Group is a European-based helicopter service provider seeking an Operations Officer to manage the flight schedule, dispatch flight plans, and coordinate with Nor­wich ATC and maintenance teams. You will ensure timely reports, weather and NOTAM monitoring, and customer liaison to handle delays or significant events.

The role requires 2+ years in aviation operations and a proactive, detail-oriented mindset.