Flexipool - Admin/Receptionist

Newcastle General Practice Services Ltd; Newcastle upon Tyne; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

£50 bonus after 20 shifts

Time and a half for Saturday shifts

Holiday pay

Flexible working across Newcastle

Job summary

Newcastle GP Services (NGPS) is offering an Admin/Receptionist role within the Flexible Workforce Hub (Flexipool). This 0 hours contract provides flexible, negotiable hours across Newcastle practices, with training and support available.

The role supports reception and administrative duties to deliver a positive patient experience and efficient service. You will be part of a team handling administrative tasks, GP system bookings, patient records, and safeguarding reporting, with benefits

Qualifications

• Patient-facing work experience in General Practice/Primary Care/NHS setting
• Able to use EMIS/SystmOne proficiently
• GCSE level or equivalent

Responsibilities

• Reception duties providing a positive patient experience, information, advice and signposting
• Telephone receive and make telephone calls and respond to voicemails as required
• Handling clinical specimens ensuring correct details and appropriate handover
• Appointments use GP systems to book, manage and cancel appointments
• Patient record management record all patient contacts and ensure timely and accurate data entry
• Ensure escalation of issues or urgent clinical cases to the appropriate person
• Patient administration and filing support patients with paperwork, registration and record management
• Results use of clinical systems to respond to patient result requests
• Printing, scanning and photocopying ensuring information is uploaded to records
• Workflow processing letters and ensuring continuity of care
• Patient tasks and emails/E-consults
• Prescriptions including repeat prescriptions
• Handle sensitive and confidential information
• Recognise and report issues relating to safeguarding vulnerable children and adults

Skills

Reception duties

Patient experience

Communication

Teamwork

Education

GCSE level or equivalent

Tools

EMIS/SystmOne

Job description

This role is an exciting opportunity to work into theNewcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is anew and expanding active bank of clinical and non-clinical staff, coveringmultiple roles within General Practice. The aim of Flexipool is to provideflexible working into Primary Care, to cover planned leave, existing vacanciesand short-notice unplanned absence across General Practice in Newcastle.

Joining the Flexipool team provides an opportunity to workinto Primary Care across Newcastle in a way that suits you and yourcommitments, in addition to access to training, development and support. TheFlexipool can act as a gateway into primary care if you are new to working inhealthcare, or as a flexible working option if you work part time or haverecently retired, and would like to stay involved and continue to develop yourskills.

This role is offered on a 0 hours contract, and workinghours are flexible and negotiable depending on your availability and practicevacancies. The job location will be varied across practices and services inNewcastle, and we will work with you to match an appropriate role to yourlocation preferences. For further details, please see the job description, andif you have any questions about the role, please do not hesitate to contact usat: [e-mail]

This position is open to rolling recruitment, and thereforeapplicants may be contacted before the closing date.

Main duties of the job

Being adaptable, working well as a team and providing apositive patient experience are essential skills for the role of Admin /Receptionist.

As an Admin/Receptionist, you will work as part of a team toperform administrative tasks and provide excellent patient experience. Pleasesee the job description for more information.

Benefits include: joining a forward thinking and friendlyteam, flexible working options across a range of locations in Newcastle, accessto training and support, £50 bonus for your first 20 shifts worked, time and ahalf pay for Saturday Enhanced Access shifts, and holiday pay.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions.

Job responsibilities

Job responsibilities

• You will be responsible for administrative functions,including but not limited to:
• Reception duties providing a positive patient experience,information, advice and signposting
• Telephone receive and make telephone calls and respond tovoicemails as required
• Handling clinical specimens ensuring correct details andappropriate handover
• Appointments use GP systems to book, manage and cancelappointments
• Patient record management record all patient contacts andensure timely and accurate data entry
• Ensure escalation of issues or urgent clinical cases to theappropriate person
• Patient administration and filing support patients withpaperwork, registration and record management
• Results use of clinical systems to respond to patient resultrequests
• Printing, scanning and photocopying ensuring information isuploaded to records
• Workflow processing letters and ensuring continuity of care
• Patient tasks and emails/E-consults
• Prescriptions including repeat prescriptions
• Handle sensitive and confidential information
• Recognise and report issues relating to safeguardingvulnerable children and adults

About us

About us

Newcastle GP Services (NGPS) is the GP federation forNewcastle-upon-Tyne. We are a member organisation for 27 out of the 30 generalpractices in Newcastle. Our role is to support them to provide excellentclinical care and a positive patient experience.

Were a skilled team of non-clinicians and clinicians withsignificant experience working in healthcare. We help practices work at scaleacross Newcastle, providing targeted and effective patient care and innovativemethods of working to improve quality and efficiency.

You can find out more about NGPS and the services we offeron our website here: https://newcastle-gp-services.co.uk/

Qualifications

• Patient facing work experience within General Practice/Primary Care/NHS setting
• Able to use clinical systems EMIS/SytmOne proficiently
• Educated to GCSE level or equivalent
• Strong IT skills, including use of Microsoft Office
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Excellent time management and ability to work under pressure
• The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.