Patient Care Navigator

Borough Road & Nunthorpe Medical Group; Tees Valley; On-site; GBP 12,000 - 17,000; Part time

Job summary

Borough Road & Nunthorpe Medical Group in Middlesbrough/Nunthorpe is seeking a Medical Receptionist for 30 hours across 3 days. The role involves front-desk duties, appointment management, and high-quality patient service.

You should be organised, empathetic and a team player with good IT skills and excellent interpersonal communication. Full training provided; days discussed at interview.

Qualifications

• GCSE level or equivalent qualification.
• Experience working with the general public and in administration.
• Excellent written and spoken communication.
• Polite telephone manner and competence with Office/Outlook.
• Experience in a Primary Care setting is desirable.

Responsibilities

• Greet and direct patients and manage the appointment system.
• Process information, book appointments and handle enquiries.
• Data entry for registrations and patient records; maintain tidy reception.
• Support multidisciplinary team and liaise with external services.

Skills

Excellent communication

Customer service

Organised & detail-oriented

Empathy

Team player

IT skills

Interpersonal skills

Friendly demeanor

Education

GCSE level

Maths & English GCSEs

Tools

Microsoft Office

Outlook

Job description

An exciting opportunity has becomeavailable to join our practice as a Medical Receptionist. We are currently recruiting for 30 hours which is part time across 3 days, the working hours are 7.30am-18.00pm Monday-Friday (days to be discussed at interview)

We operate from two sites based in central Middlesbrough and Nunthorpe

We are a friendly patient centredpractice focussing on excellent patient care with an expanding list size of just under 17,300 patients

As the first point of contact for ourpatients this is an important role. We would welcome applications from friendly, organised, enthusiastic individualswith excellent interpersonal skills a good attention to detail and a passion toprovide highquality patient services

You must be caring and empatheticwhilst maintaining our excellent standards

Good IT skills are essential

Main duties of the job

Previous experience of working in a GP practice is desirable but not essential.

Previous experience using systmOne is desirable but not essential as full training will be given.

Friendly patient centred individual

Excellent customer service and communication skills

Organised with good attention to detail

Caring and empathetic

Team player

Sets a high standard

Good IT skills are essential

About us

Friendly patient centredpractice focussing on excellent patient care

Superb clinical andadministrative team

Support staff and encouragedevelopment

Job responsibilities

To be responsible forundertaking a wide range of reception duties and the provision of general supportto the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, effectiveuse of the appointment system, booking appointments, processing ofinformation and assisting patients as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinicalteam, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers.

Primary Responsibilities

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointmentsystem.

b.Process telephone and requests for eConsults.

c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately

d.Signpost patients to the correct service

e.Initiating contact with and responding to, requestsfrom patients, team members and external agencies

f.Read code data on Systm One

g.Photocopy documentation as required

h.Data entry of new and temporary registrations andrelevant patient information as required

i.Input data into the patients healthcare records as necessary

j.Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team

k.Manage all queries as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at alltimes

n.Monitor and maintain the reception area and noticeboards

o.Support all clinical staff with general tasks asrequested

p. Supporting patients using the eConsult system

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills ( written and oral)
• Clear Polite telephone manner
• Competent in the use of Office and Outlook
• Good team player
• Good interpersonal skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Sensitive and empathetic in distressing situations
• GCSE Mathmatics and English ( Level 4 or Grade C) or above)
• Experience of working in a Primary Care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.