Flexible NHS Admin/Receptionist 0 Hours Training

Newcastle General Practice Services Ltd; Newcastle upon Tyne; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

£50 bonus after 20 shifts

Time and a half for Saturday shifts

Holiday pay

Flexible working across Newcastle

Job summary

Newcastle GP Services (NGPS) is offering an Admin/Receptionist role within the Flexible Workforce Hub (Flexipool). This 0 hours contract provides flexible, negotiable hours across Newcastle practices, with training and support available.

The role supports reception and administrative duties to deliver a positive patient experience and efficient service. You will be part of a team handling administrative tasks, GP system bookings, patient records, and safeguarding reporting, with benefits

Qualifications

• Patient-facing work experience in General Practice/Primary Care/NHS setting
• Able to use EMIS/SystmOne proficiently
• GCSE level or equivalent

Responsibilities

• Reception duties providing a positive patient experience, information, advice and signposting
• Telephone receive and make telephone calls and respond to voicemails as required
• Handling clinical specimens ensuring correct details and appropriate handover
• Appointments use GP systems to book, manage and cancel appointments
• Patient record management record all patient contacts and ensure timely and accurate data entry
• Ensure escalation of issues or urgent clinical cases to the appropriate person
• Patient administration and filing support patients with paperwork, registration and record management
• Results use of clinical systems to respond to patient result requests
• Printing, scanning and photocopying ensuring information is uploaded to records
• Workflow processing letters and ensuring continuity of care
• Patient tasks and emails/E-consults
• Prescriptions including repeat prescriptions
• Handle sensitive and confidential information
• Recognise and report issues relating to safeguarding vulnerable children and adults

Skills

Reception duties

Patient experience

Communication

Teamwork

Education

GCSE level or equivalent

Tools

EMIS/SystmOne

Job description

Newcastle GP Services (NGPS) is offering an Admin/Receptionist role within the Flexible Workforce Hub (Flexipool). This 0 hours contract provides flexible, negotiable hours across Newcastle practices, with training and support available.

The role supports reception and administrative duties to deliver a positive patient experience and efficient service. You will be part of a team handling administrative tasks, GP system bookings, patient records, and safeguarding reporting, with benefits