Medical Receptionist / Care Coordinator

St Anthony’s Health Centre; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

St Anthony’s Health Centre in Newcastle upon Tyne invites applications for a Receptionist / Care Coordinator. The role is a full-time position, working 37 hours per week, combining front-of-house reception with care coordination to help patients access timely, person-centred care.

You will work with clinicians, admin colleagues and the PCN to support patients across services. We value a proactive, organised team player who can manage digital access, bookings and patient information while

Qualifications

• Experience in a customer-facing role, ideally in primary care.
• Experience as a receptionist in a GP or similar environment.
• Understanding and adherence to data protection and patient confidentiality.
• Good general education, including Maths/IT.

Responsibilities

• Greet patients and provide a welcoming, supportive first point of contact.
• Manage appointments and assist with digital access.
• Signpost patients to services and coordinate with clinicians and PCN.
• Handle telephone calls, messages and data entry to maintain patient records.
• Support preparation of rooms, and maintain a safe, tidy working environment.

Skills

Customer service

Communication

Teamwork

Education

GCSEs incl. Maths/IT

Tools

SystmOne

Job description

We are looking for an enthusiastic and compassionateReceptionist / Care Coordinator to join our dedicated team at St Anthony'sHealth Centre for 37.00 hours per week. Flexability is essential to support annual leave and sickness cover as required. As a key member of ourfront of house and administrative team you will help ensure that patientsreceive high quality timely and person centred care. This role is ideal forsomeone who enjoys working with the public thrives in a fast paced environment andwants to make a meaningful difference in the health and wellbeing of ourcommunity.

You will be part of a supportive friendly practice and willwork closely with clinicians administrative colleagues and our Primary CareNetwork to help patients navigate services access the right support and receivecoordinated care. Every day will be varied from supporting digital and clinicalpathways to providing essential information problem solving and helpingpatients feel welcomed and reassured.

This is a rewarding opportunity for someone who is motivatedorganised and passionate about delivering excellent patient experience.

** We reserve the right to close this advert early **

Main duties of the job

• Provide a welcoming first point of contact for patients and support them in accessing the most appropriate care.
• Manage appointments including booking, amending, prioritising urgent needs and supporting digital access.
• Signpost patients to suitable services such as community pharmacy or wider community support.
• Handle incoming telephone calls efficiently, including transferring calls, taking accurate messages and supporting the practices telephone system.
• Process repeat prescriptions accurately following practice policies.
• Record and coordinate home visit requests and prepare information for clinicians.
• Assist with administrative tasks including data entry, email management, handling post and maintaining patient records.
• Support the coordination of personalised care plans and engagement with the Primary Care Network team.
• Manage specimens, ambulance bookings and interpretation service arrangements when required.
• Maintain confidentiality, uphold data protection standards and contribute to safe, effective running of the practice.
• Work collaboratively with the multidisciplinary team to ensure smooth patient care and contribute to practice quality and improvement activities.

About us

St Anthony's Health Centre is a well-established GP practice located in the heart of Newcastle upon Tyne, serving a diverse and growing patient population. We are committed to providing high-quality,accessible, and person-centred healthcare that meets the needs of our local community.

Our multidisciplinary team includes GPs, nurses, allied health professionals, care coordinators, and administrative staff, working alongside Primary Care Network (PCN) colleagues and community partners to deliver comprehensive primary care services. Through collaborative working, we aim to improve health outcomes, support preventative healthcare, and ensure patients receive timely advice, treatment, and ongoing support.

We strive to create a welcoming, inclusive, and supportive environment for both patients and staff. Continuous learning, innovation, and maintaining high clinical and operational standards are central to our approach. By embracing digital technology, personalised care, and strong multidisciplinary teamwork, we aim to provide safe, effective, and responsive healthcare services that reflect the needs of the community we serve.

Job responsibilities

The Care Coordinator Receptionist supports patients and the Practice Team by helping people access timely safe and person centred care

• The Care Coordinator Receptionist supports patients and the Practice Team by helping people access timely safe and person centred care
• The role involves patient contact administration and service coordination within St Anthony's Health Centre and the Newcastle East Primary Care Network

Main Duties Include

• Providing a welcoming and supportive first point of contact for all patients
• Helping patients access the right type of care by managing appointments signposting and offering guidance
• Working closely with Clinicians and Practice Staff to support coordinated personalised and proactive care
• Supporting the creation and maintenance of personalised care and support plans
• Assisting patients and carers in navigating health and wellbeing services
• Supporting the delivery of Public Health campaigns quality schemes and practice wide initiatives
• Answering telephone calls promptly and professionally using the Practice telephony system
• Handling and recording messages accurately and ensuring they reach the correct team member
• Managing repeat prescription requests in line with Practice processes and policies
• Recording requests for home visits and preparing summaries for the visiting Clinician
• Completing administrative tasks including data entry email management post handling and maintaining patient records
• Assisting with the organisation of ambulance bookings specimen processing and interpreting services
• Ensuring all areas of work follow Data Protection and confidentiality requirements
• Supporting the Practice Team in maintaining a safe tidy and effective working environment
• Contributing to continuous improvement through teamwork problem solving and learning
• Working collaboratively with Primary Care colleagues Allied Health Professionals and community partners
• Supporting digital tools that enhance patient access communication and care coordination
• Assisting with reception and building support tasks such as opening closing and preparing rooms for clinical sessions
• Promoting equality diversity and patient rights in all interactions
• Engaging in training and development to maintain skills knowledge and service quality

Person Specification

Experience

• Experience working in a customer service environment or clear understanding of the receptionist role in primary care
• Understanding of customer care principles
• Understanding and adherence to confidentiality requirements
• Understanding of data protection responsibilities
• Experience working as a receptionist in a GP practice
• Experience using SystmOne

Qualifications

• Good general education for example GCSE grade C or above or equivalent in
• Maths
• Information Technology or Computer Sciences
• Medical terminology knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.