Flexible Service Advisor – Automotive Customer Care

Group 1 Automotive, Inc.; Romford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Service Advisor for Kia Maidstone to be the main point of contact for customers while their vehicles are serviced, delivering trusted experiences. You will develop product knowledge through manufacturer-led training and promote additional services, with strong emphasis on customer care and service revenue.

Join a growing UK automotive group with extensive dealer network and 7,000 colleagues.

Qualifications

• Excellent communication skills and customer service experience.
• Ability to identify customer needs and upsell opportunities.
• Valid UK driving licence and ability to work under pressure in a target-driven environment.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for Kia Maidstone to be the main point of contact for customers while their vehicles are serviced, delivering trusted experiences. You will develop product knowledge through manufacturer-led training and promote additional services, with strong emphasis on customer care and service revenue.

Join a growing UK automotive group with extensive dealer network and 7,000 colleagues.