Flexible Retirement Living Concierge & Housing Support

Riverside-12e5e24d; Wirral; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Generous pension

Flexible working options

Learning & development support

Benefits package

Job summary

Riverside Retirement Living is seeking a part-time Retirement Living Assistant to join our Wirral-based team. The role involves frontline reception and phone duties, supporting tenancy management, money advice, benefits and wellbeing referrals, while maintaining confidential records.

You will work across multiple local boroughs and contribute to delivering a high-standard housing service. You will engage with residents, partners and colleagues to promote independent living, ensure safeguarding

Qualifications

• Experience in a customer-focused environment.
• Strong communication and interpersonal skills.
• Experience with vulnerable/older people is desirable.
• Proficient in Microsoft Office and IT literacy.

Responsibilities

• Act as first point of contact on phone and reception.
• Deliver a comprehensive housing management service for Retirement Living.
• Maintain records securely and comply with confidentiality.
• Manage tenancy-related activities, money advice, benefits and health referrals.
• Liaise with internal/external partners to promote independent living.
• Support safeguarding policies and ensure health and safety compliance.
• Participate in performance monitoring (voids, arrears) and service delivery.

Skills

Customer service

Communication

Older people care

MS Office

Job description

Riverside Retirement Living is seeking a part-time Retirement Living Assistant to join our Wirral-based team. The role involves frontline reception and phone duties, supporting tenancy management, money advice, benefits and wellbeing referrals, while maintaining confidential records.

You will work across multiple local boroughs and contribute to delivering a high-standard housing service. You will engage with residents, partners and colleagues to promote independent living, ensure safeguarding