Retirement Living Assistant

Riverside Group; Liverpool City Region; On-site; GBP 22,000 - 30,000; Part time

Job summary

Riverside Group seeks a Retirement Living Assistant to provide professional customer-facing support in retirement living schemes. You will handle reception and phone duties, assist with tenancy processes and ensure records remain confidential, while working as part of a caring team.

The role covers residents in retirement and sheltered housing across Liverpool city region, with a 30-hour weekly pattern and a 8:30am-2:30pm schedule.

Qualifications

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Responsibilities

• Act as the initial point of contact on the phone and in the reception area, maintaining a professional and supportive approach.
• Assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including tenancy agreements and maintaining confidential records.
• Support residents in retirement living and sheltered housing across Liverpool, Knowsley, Halton, St Helens, Sefton and Wirral boroughs.
• Work from Wirral, Birkenhead location with part-time pattern of 30 hours per week.
• We will not sponsor new visas; sponsorship licence will be surrendered.

Skills

Customer service

Communication

Vulnerable/older people

Tools

Microsoft Office

Job description

Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum (pro rata)
Working Hours: Part-Time - 30 Hours per week
Working Pattern: 8:30am-2:30 PM Monday-Friday
Location: Wirral , Birkenhead

The difference you will make as Retirement Living Assistant

Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

You will support residents in retirement living and sheltered housing, schemes, you will be required to work in Liverpool, Knowsley, Halton, St Helens Sefton and Wirral boroughs.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

About you

We are looking for someone with (to be taken from essential criteria)

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.