Flexible Retail Assistant

Royal Trinity Hospice; Greater London; Hybrid; GBP 17,000 - 24,000; Part time

Benefits offered by this job

25% staff discount

Access to exclusive events

Flexible bank hours

Counselling courses

Job summary

Royal Trinity Hospice is seeking a Flexible Retail Assistant to work on a bank, zero-hour contract across London charity shops. You will support day-to-day shop operations, handle till duties, assist with pricing, promote Gift Aid and help maintain a welcoming customer experience.

We offer a competitive hourly rate of £14.87 with flexible bank hours, staff discounts, and opportunities to attend exclusive events. A rewarding role supporting vital care in the community.

Qualifications

• Paid or voluntary experience in a fast-paced customer-focused environment.
• Experience dealing with the public face-to-face and over the telephone.
• A passion for fashion and sustainability.
• Good verbal and non-verbal communication skills.
• Good customer relation skills.
• Self-motivated and able to take responsibility.
• A flexible approach to work.

Responsibilities

• Support the day-to-day running of our charity shops, helping maximise sales and deliver excellent customer service.
• Assist with selecting, pricing and selling donated goods, ensuring stock is presented attractively and customers receive a welcoming and professional service.
• Help generate quality donations, encourage Gift Aid contributions and raise awareness of our shops within local communities.
• Operate the till and assist with daily cash reconciliation.
• Maintain high standards of shop cleanliness and presentation.
• Help minimise stock losses.
• Follow company policies and procedures.
• Maintain a safe environment for customers, staff and volunteers.
• Report maintenance and health and safety concerns promptly.

Skills

Customer service experience

Face-to-face and telephone沟通

Fashion & sustainability passion

Self-motivation

Flexible approach to work

Job description

Flexible Retail Assistant

Notting Hill (including various locations across London)

About Us

The Royal Trinity Hospice is the oldest hospice in the UK with over 100 years of experience providing compassionate palliative care. Our charity shops are on a mission to become London's answer to sustainable fashion, whilst raising funds to ensure the Hospice can deliver the best possible service to people with life-limiting conditions.

We are now looking for a Flexible Retail Assistant to join us on a bank, zero-hour contract, working as required across our London charity shops.

The Benefits

• Salary of £14.87 per hour
• 25% staff discount in Trinity shops
• Opportunities to attend exciting and high-profile events, including our biannual Gala Dinner, Royal visits and annual Summer Garden Party
• Regular ballots for donated tickets and prizes
• Access to free counselling courses
• Flexible working

This is a fantastic opportunity for a customer-focused individual with an interest in retail to join our compassionate and dedicated charity.

You’ll have the chance to gain valuable retail experience, develop your skills and become part of a welcoming team. Better still, you’ll be contributing to a meaningful cause, helping raise vital funds to support people at one of the hardest points of their lives.

What’s more, you’ll enjoy a fantastic range of benefits and staff perks, including a generous staff discount and opportunities to attend exclusive events. With flexible bank hours, you’ll be able to fit work around your existing commitments whilst enjoying a rewarding role and plenty of variety.

The Role

As a Flexible Retail Assistant, you will support the day-to-day running of our charity shops, helping maximise sales and deliver excellent customer service.

Working alongside the Shop Manager and Assistant Manager, you’ll assist with selecting, pricing and selling donated goods, ensuring stock is presented attractively and customers receive a welcoming and professional service.

You’ll also help generate quality donations, encourage Gift Aid contributions and raise awareness of our shops within local communities, supporting their profitability and fundraising success.

Additionally, you will:

• Operate the till and assist with daily cash reconciliation
• Maintain high standards of shop cleanliness and presentation
• Help minimise stock losses
• Follow company policies and procedures
• Maintain a safe environment for customers, staff and volunteers
• Report maintenance and health and safety concerns promptly

About You

To be considered as a Flexible Retail Assistant, you will need:

• Paid or voluntary experience in a fast-paced customer focused environment
• Experience of dealing with the public face to face and over the telephone
• A passion for fashion and sustainability
• Good verbal and non-verbal communication skills
• Good customer relation skills
• Self-motivated and able to take responsibility
• A flexible approach to work

Other organisations may call this role Retail Assistant, Charity Shop Assistant, Shop Assistant, Sales Assistant, Retail Sales Assistant, Store Assistant, Retail Team Member, or Customer Service Assistant.

The closing date for this role is 8thNovember 2026.

Webrecruit and Royal Trinity Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.