Flexible Night Guest Services Associate

RBH Hospitality Management Ltd; City of Edinburgh; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Enhanced Maternity, adoption & shared

Job summary

The Edinburgh Grand, part of Marriott's Luxury Collection, is seeking a Night Team Member to join RBH Hospitality Management. You will welcome guests during late hours, handle check-ins and night audits, and manage guest requests to ensure a smooth overnight operation in Edinburgh’s heart.

RBH Hospitality Management offers a diverse benefits package, flexible hours, paid time off, and development opportunities within a supportive team dedicated to delivering exceptional guest experiences.

Qualifications

• Night owl comfortable with late hours.
• Friendly and welcoming, even at 3 a.m.
• Good with numbers and detail oriented, especially nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsibilities

• Welcome late-arriving guests with a smile and assist with check-ins/outs.
• Handle night audits and end-of-day reports; keep things organized for the morning crew.
• Be the go-to for guest requests during the night (room service, pillows, etc.).
• Keep lobby/public areas tidy and welcoming, readying for the morning shift.
• Monitor safety and security with regular checks to ensure a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift.

Skills

Night shift

Customer service

Attention to detail

Calm under pressure

Team player

Adaptable

Job description

The Edinburgh Grand, part of Marriott's Luxury Collection, is seeking a Night Team Member to join RBH Hospitality Management. You will welcome guests during late hours, handle check-ins and night audits, and manage guest requests to ensure a smooth overnight operation in Edinburgh’s heart.

RBH Hospitality Management offers a diverse benefits package, flexible hours, paid time off, and development opportunities within a supportive team dedicated to delivering exceptional guest experiences.