Night Team Member

RBH Hospitality Management Ltd; City of Edinburgh; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates for you &

Birthday leave

Enhanced Maternity, adoption & shared

Descripción de la vacante

The Edinburgh Grand, part of Marriott's Luxury Collection, is seeking a Night Team Member to join RBH Hospitality Management. You will welcome guests during late hours, handle check-ins and night audits, and manage guest requests to ensure a smooth overnight operation in Edinburgh’s heart.

RBH Hospitality Management offers a diverse benefits package, flexible hours, paid time off, and development opportunities within a supportive team dedicated to delivering exceptional guest experiences.

Formación

• Night owl comfortable with late hours.
• Friendly and welcoming, even at 3 a.m.
• Good with numbers and detail oriented, especially nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsabilidades

• Welcome late-arriving guests with a smile and assist with check-ins/outs.
• Handle night audits and end-of-day reports; keep things organized for the morning crew.
• Be the go-to for guest requests during the night (room service, pillows, etc.).
• Keep lobby/public areas tidy and welcoming, readying for the morning shift.
• Monitor safety and security with regular checks to ensure a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift.

Conocimientos

Night shift

Customer service

Attention to detail

Calm under pressure

Team player

Adaptable

Descripción del empleo

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Edinburgh Grand, part of Marriott's prestigious Luxury Collection, is located in the heart of Edinburgh's New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service. As Scotland's first Luxury Collection hotel, we're proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT

OUR HOTEL

What you'll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who's comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile-even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let me know.