Flexible Night Concierge & Guest Experience Lead

Dorset Square Hotel; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Flexible scheduling

Paid overtime for Bank Holidays

Advanced holiday allowance

Job summary

Dorset Square Hotel in London is seeking a proactive Night Porter to oversee the concierge desk during night hours, ensuring seamless guest service. You’ll handle calls, assist with luggage, and respond to requests with warmth and efficiency.

Join an award-winning team with comprehensive benefits and opportunities for ongoing training, English language support, and staff discounts across Design Hotels and other perks.

Qualifications

• Demonstrate a commitment to perfection in guest service.
• Infuse interactions with warmth and dedication.
• Balance tasks and communicate effectively with guests and team.

Responsibilities

• Be at the concierge desk during night hours, ensuring smooth operations in the absence of the wider team.
• Assist guests with calls, luggage, and requests with professionalism.
• Greet late-arriving guests and manage night-time check-in and check-out processes.

Skills

Customer service

Communication

Multitasking

Teamwork

Flexibility

Job description

Dorset Square Hotel in London is seeking a proactive Night Porter to oversee the concierge desk during night hours, ensuring seamless guest service. You’ll handle calls, assist with luggage, and respond to requests with warmth and efficiency.

Join an award-winning team with comprehensive benefits and opportunities for ongoing training, English language support, and staff discounts across Design Hotels and other perks.