Flexible-Hours Luggage Porter | Guest Services

Hyatt Hotels Corporation; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel stays

Free meals on duty

Uniform provided

Job summary

Hyatt Regency London - The Churchill is seeking a friendly Luggage Porter to welcome guests and assist with their luggage and general needs. The role offers flexi hours and opportunities to interact with guests in a premier Marylebone hotel.

Ideal candidates will be customer-focused with good communication skills and a willingness to work weekends/holidays. Full training will be provided to support a high standard of guest service.

Qualifications

• Friendly, professional and customer-focused individual.
• Previous guest-facing hospitality experience is advantageous, though full training will be provided.

Responsibilities

• Welcome guests warmly and provide a professional first impression of the hotel.
• Assist guests with their luggage during arrival, departure and throughout their stay.
• Provide information on hotel facilities, services and local attractions.
• Arrange transportation and taxi bookings when required.
• Support guests with parking arrangements and directions.
• Ensure the entrance, driveway and surrounding areas are clean and presentable at all times.
• Open doors and assist guests entering and leaving the hotel.
• Work closely with the Front Office team to ensure a seamless guest experience.

Skills

Customer service

Job description

Hyatt Regency London - The Churchill is seeking a friendly Luggage Porter to welcome guests and assist with their luggage and general needs. The role offers flexi hours and opportunities to interact with guests in a premier Marylebone hotel.

Ideal candidates will be customer-focused with good communication skills and a willingness to work weekends/holidays. Full training will be provided to support a high standard of guest service.