Senior Technical Support Engineer

Robert Bosch Group; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Training opportunities

Job summary

HydraForce in Birmingham, UK, seeks an experienced engineer to provide technical and applications advice to customers and internal teams while project-managing new product developments with internal departments.

The role covers reviewing design requests, supporting regional sales, developing proposals, and ensuring ISO/PPAP compliance with hands-on field training as needed.

Qualifications

• Degree educated in engineering or equivalent experience.
• Experience with off-highway, construction, agricultural or industrial hydraulic systems.
• Knowledge of PPAP processes and lean manufacturing awareness.

Responsibilities

• Provide technical and applications advice to HydraForce customers and internal departments.
• Review, advise and process system design requests from customers for new applications.
• Support Regional Sales Managers in customer-facing activities.
• Project manage developments from inception through end of life.
• Develop proposals with Application Engineers or independently.
• Advise on cost-effective hydraulic system solutions.
• Answer technical questions on hydraulic products and systems.
• Prepare reports on custom hydraulic integrated circuits.
• Provide field support for installation and troubleshooting of systems.
• Participate in high-level technical discussions at customer sites.
• Ensure OEM site requirements are integrated into designs.
• Monitor OEM sites for project opportunities and requirements.
• Support production in test controls planning.
• Attend overseas exhibitions as needed.
• Provide onsite training on HydraForce products.
• Support warranty returns and post-sales issues.
• Mentor internal and external customers as required.
• Interpret and implement ISO and customer specifications.

Skills

Engineering background

Technical knowledge

PPAP knowledge

Lean manufacturing

MRP systems

MS Office

Education

Engineering degree or equivalent experience

Job description

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries
Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

Job Description

To provide comprehensive technical & applications advice and expertise to both HydraForce Customers and HydraForce Internal Departments, liaising with field based HydraForce personnel and internal departments to ensure the effective provision of information and advice to meet customer needs. To effectively project manage development of new products in conjunction with internal departments and taking ownership of applications projects.

• Review, advise and process system design requests from customers for new applications and product development.
• Support Regional Sales Managers within their customer facing activities
• Project manage developments from inception through to end of life
• Work with Application Engineers and or independently developing proposals to customer requirements
• Propose and advise cost effective solutions to system requirements
• Answer technical questions on hydraulic products, application of product and hydraulic systems recommendations
• Develop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
• Field support for installation and hands-on trouble shooting of hydraulic integrated circuits and control systems
• Participate in high level technical discussions at customers premises.
• Integrate electro-hydraulic control systems with OEM specific requirements
• Monitor and work within OEM customer’s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as required
• Support the production departments in the generation of test controls plans
• Provide support at overseas sales exhibitions where required
• Provide onsite training on HydraForce hydraulic and software products
• Provide support for warranty returns
• Provide support, training and mentoring to internal & external customers
• Identify, interpret and implement ISO and customer specifications / requirements
• Provide support for Quality Department ensuring customer PPAP requirements are met
• Generation of Temporary Deviation Requests (TDRs) for valves and/or manifolds
• Work to Advanced Product Quality Planning (APQP) procedures
• Verifying and submitting Preproduction Prototype Development (PPDs) documents for new product development from Application Engineers
• Contribute to the development of Technical Support Engineering Team and support under-graduate placement students & apprentices, providing advice, mentoring, training and guidance as required

Qualifications

• Degree educated within Engineering or qualified by relevant experience.
• Proven experience of Off-Highway, Construction, Agricultural and / or Industrial hydraulic systems
• Demonstrated higher level of Technical knowledge to Applications Engineer level
• Managed application projects, taking full ownership and demonstrated higher knowledge level
• Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
• Experience of working within a manufacturing environment essential.
• Knowledge of the PPAP process.
• Awareness of lean manufacturing techniques

Additional Information

A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking

We offer a wide variety of interesting and challenging tasks. Flexible work-time options, benefits and services, employee discounts, various sports and health opportunities, on-site parking, room for creativity.

You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK

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