Flexible Customer Delivery Driver & Shop Assistant

Waitrose & Partners; Hailsham; On-site; GBP 15,000 - 18,000; Full time

Job summary

Waitrose & Partners in the United Kingdom is looking for Customer Delivery Drivers to bring quality produce and Partner-led service to customers’ doors. This is a highly active, customer-facing role where you’ll be driving well-equipped vans and performing shopping-related duties in-store before delivery.

You will engage with customers, handle substitutions and refunds when needed, maintain vehicle safety, and help the wider team with warehouse tasks when not on the road.

Qualifications

• Be 18 or older.
• Have a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
• Bring awesome people skills and a friendly approach to customer service.
• Be ready for some physical work, including lifting crates and moving items.

Responsibilities

• Be a friendly face for the Waitrose brand while on the road; deliver great customer service.
• Chat with customers about changes to orders and process refunds when needed.
• Handle products and deliveries with care and ensure items are not charged extra when substitutions occur.
• Help customers with groceries and build trusting relationships.
• Familiarise yourself with daily delivery routes and ensure van is road-ready.

Skills

Customer service

Driving license (UK B)

Interpersonal skills

Job description

Waitrose & Partners in the United Kingdom is looking for Customer Delivery Drivers to bring quality produce and Partner-led service to customers’ doors. This is a highly active, customer-facing role where you’ll be driving well-equipped vans and performing shopping-related duties in-store before delivery.

You will engage with customers, handle substitutions and refunds when needed, maintain vehicle safety, and help the wider team with warehouse tasks when not on the road.