Flexible Administrator/Crisis Worker-Lincoln

The Methodist Church in Britain; Wollaton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced sickness pay

Enhanced maternity pay after one year

Enhanced neonatal and adoption pay

Well-being programme

Advanced rota planning

6 weeks annual leave

Pension scheme

Employee assistance programme

Job summary

Spring Lodge at Mountain Healthcare is seeking a flexible administrator and crisis worker to support service users from first contact through the forensic process, while assisting with the centre’s day-to-day running.

The role involves rotating 12-hour shifts around the clock, with varied weekly hours. A driving licence, vehicle access and advanced DBS are required; female applicants only under GOCQ. Travel to Midlands sites may be needed.

Qualifications

• Experience in a supportive or customer-focused environment.
• Experience completing administrative duties.
• UK driving licence and access to a vehicle.

Responsibilities

• Act as first point of contact for service users.
• Advocate for service users and support them before, during and after their time at the centre.
• Prepare patients and assist with forensic evidence collection.
• Support service users and their families visiting the centre.
• Support the SARC Manager with day-to-day running of the centre.
• Maintain a high standard of DNA anti-contamination between forensic cases through cleaning.
• Assist patients and liaise with other agencies on their care pathway.
• Liaise with stakeholders including police, NHS England, ISVAs and social services.
• Be a key member of the SARC team and wider company network.

Skills

Good IT skills

Safeguarding

Confidentiality

Job description

This is a flexible administrator and crisis worker post at Spring Lodge, a sexual assault referral centre run by Mountain Healthcare. The work centres on supporting people who attend after sexual assault, from first contact through the forensic process, alongside admin and day‑to‑day running of the centre. It runs on rotating 12‑hour shifts around the clock, with varied weekly hours and occasional travel to other Midlands sites. Only women may apply under a genuine occupational qualification, and a driving licence, vehicle access and advanced DBS are required.

What the job involves

• Act as first point of contact for service users
• Advocate for service users and support them before, during and after their time at the centre
• Prepare patients and assist with the collection of forensic evidence
• Support service users and their families visiting the centre
• Support the SARC Manager with the day-to-day running of the centre
• Maintain a high standard of DNA anti-contamination between forensic cases through cleaning
• Assist patients and liaise with other agencies on their care pathway
• Liaise with stakeholders including police, NHS England, ISVAs and social services
• Be a key member of the SARC team and wider company network

What’s required

Experience

• Experience working in a supportive or customer-focused environment
• Experience completing administrative duties

Skills & knowledge

• Good IT skills
• Knowledge and understanding of safeguarding children and adults
• Knowledge and understanding of confidentiality

Checks & eligibility

• Female only, under a genuine occupational qualification
• UK driving licence and access to a vehicle
• Advanced DBS check
• Level 2 police vetting

Nice to have

• Experience working with individuals who have complex needs
• Experience working with individuals who have experienced sexual assault or violence
• Experience creating resources and using distraction techniques
• Project development and outreach
• Training and presentation skills

What’s offered

• Enhanced sickness pay scheme
• Enhanced maternity pay after one year's service
• Enhanced neonatal and adoption pay after one year's service
• Well-being programme
• Advanced rota planning
• 6 weeks annual leave
• Pension scheme
• Employee assistance programme