Fleet Service & Maintenance Coordinator | Career Growth

Dawsongroup; Brighouse; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Leave allowance 24 days + Birthday +BH

Life assurance

Wellbeing support

Funded training

Internal progression

Cycle to work scheme

Long-term incentives

Job summary

Dawsongroup EMC is seeking an experienced Service & Maintenance Controller based in Brighouse to coordinate workshop, mobile engineers and third-party service activity, ensuring maintenance, repairs, breakdowns and compliance events run smoothly.

You will manage multiple priorities, keep customers informed, and support records management and compliance while working with engineering and supplier teams to optimise asset availability.

Qualifications

• Previous fleet experience, with an understanding of how effective maintenance and service coordination supports vehicle or asset availability.
• Strong organisation and attention to detail, with the confidence to prioritise a high volume of planned and reactive work.
• Clear communication skills and customer-facing experience, including the ability to handle complex requirements and resolve disputes professionally.
• Comfortable using IT systems to maintain accurate records, reports and service information, including Microsoft Office applications.
• An understanding of compliance, health and safety or regulatory requirements would be useful, but we are interested in your wider experience and potential too.

Responsibilities

• Coordinate workshop, mobile engineer and third-party repair activity, balancing planned maintenance, inspections, breakdowns and operational priorities.
• Authorise, schedule and track maintenance and repairs, monitoring progress and escalating delays, risks or additional work when required.
• Keep customers updated throughout service activity, providing clear information on bookings, repairs and expected progress.
• Maintain accurate records within our maintenance systems, including job tracking, recharges, compliance reporting, recalls and service events.
• Monitor repair costs and ensure activity meets safety requirements, manufacturer guidance, approval processes and relevant legal standards.

Skills

Fleet experience

Service coordination

Customer communication

Organisation

IT literacy

Tools

Microsoft Office

Job description

Dawsongroup EMC is seeking an experienced Service & Maintenance Controller based in Brighouse to coordinate workshop, mobile engineers and third-party service activity, ensuring maintenance, repairs, breakdowns and compliance events run smoothly.

You will manage multiple priorities, keep customers informed, and support records management and compliance while working with engineering and supplier teams to optimise asset availability.