Service & Maintenance Controller

Dawsongroup; Brighouse; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Leave allowance 24 days + Birthday +BH

Life assurance

Wellbeing support

Funded training

Internal progression

Cycle to work scheme

Long-term incentives

Job summary

Dawsongroup EMC is seeking an experienced Service & Maintenance Controller based in Brighouse to coordinate workshop, mobile engineers and third-party service activity, ensuring maintenance, repairs, breakdowns and compliance events run smoothly.

You will manage multiple priorities, keep customers informed, and support records management and compliance while working with engineering and supplier teams to optimise asset availability.

Qualifications

• Previous fleet experience, with an understanding of how effective maintenance and service coordination supports vehicle or asset availability.
• Strong organisation and attention to detail, with the confidence to prioritise a high volume of planned and reactive work.
• Clear communication skills and customer-facing experience, including the ability to handle complex requirements and resolve disputes professionally.
• Comfortable using IT systems to maintain accurate records, reports and service information, including Microsoft Office applications.
• An understanding of compliance, health and safety or regulatory requirements would be useful, but we are interested in your wider experience and potential too.

Responsibilities

• Coordinate workshop, mobile engineer and third-party repair activity, balancing planned maintenance, inspections, breakdowns and operational priorities.
• Authorise, schedule and track maintenance and repairs, monitoring progress and escalating delays, risks or additional work when required.
• Keep customers updated throughout service activity, providing clear information on bookings, repairs and expected progress.
• Maintain accurate records within our maintenance systems, including job tracking, recharges, compliance reporting, recalls and service events.
• Monitor repair costs and ensure activity meets safety requirements, manufacturer guidance, approval processes and relevant legal standards.

Skills

Fleet experience

Service coordination

Customer communication

Organisation

IT literacy

Tools

Microsoft Office

Job description

About This Role

Are you an experienced Service & Maintenance Controller, Fleet Controller or Service Coordinator looking for your next opportunity? Based in Brighouse with Dawsongroup EMC, you will coordinate workshop, mobile engineer and third-party service activity, helping to keep maintenance, repairs, breakdowns and compliance events moving while keeping customers informed.

• Coordinate workshop, mobile engineer and third-party repair activity, balancing planned maintenance, inspections, breakdowns and operational priorities.
• Authorise, schedule and track maintenance and repairs, monitoring progress and escalating delays, risks or additional work when required.
• Keep customers updated throughout service activity, providing clear information on bookings, repairs and expected progress.
• Maintain accurate records within our maintenance systems, including job tracking, recharges, compliance reporting, recalls and service events.
• Monitor repair costs and ensure activity meets safety requirements, manufacturer guidance, approval processes and relevant legal standards.

About You

You will bring previous experience from a fleet environment alongside experience in service coordination, engineering control, maintenance administration or a related role. You will be comfortable managing multiple priorities, speaking with customers, engineers and suppliers, and making informed decisions when plans change.

• Previous fleet experience, with an understanding of how effective maintenance and service coordination supports vehicle or asset availability.
• Strong organisation and attention to detail, with the confidence to prioritise a high volume of planned and reactive work.
• Clear communication skills and customer-facing experience, including the ability to handle complex requirements and resolve disputes professionally.
• Comfortable using IT systems to maintain accurate records, reports and service information, including Microsoft Office applications.
• An understanding of compliance, health and safety or regulatory requirements would be useful, but we are interested in your wider experience and potential too.

Not sure you meet every requirement? We know experience can be gained in different ways, so if you have the fleet background we need and believe your transferable skills could make you successful, we encourage you to apply.

About Us

Dawsongroup EMC provides specialist assets and support to customers across the environmental, municipal and civil sectors, including local authorities, utilities and construction organisations. As part of Dawsongroup, we combine decades of asset rental experience with a focus on solving customer challenges, working smarter and providing safe, fulfilling and rewarding careers.

• Work with a broad specialist asset portfolio and teams focused on providing reliable, well-maintained equipment and excellent customer support.
• Join a business that values integrity, accountability, collaboration, humility and finding smarter ways to work.
• Be part of an organisation focused on long-term customer relationships and continually improving the value and service we provide.
• Work closely with Regional Operations Managers, compliance, breakdown and wider Dawsongroup EMC teams to deliver consistently high standards.

About Your Future

This is an opportunity to build your career within a business where service, compliance and effective fleet management have a direct impact on our customers. You will have the support to develop your knowledge, strengthen relationships across Dawsongroup EMC and explore opportunities for progression as your career develops.

• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• 2x life assurance scheme and wellbeing and mental health support.
• Funded training to support your continued learning and development.
• Internal progression pathways, with opportunities nationally and worldwide.
• Long-term incentives, seasonal gifts and access to a cycle to work scheme.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to put your fleet and service experience to work somewhere you can continue to grow? Join Dawsongroup EMC and help us keep our customers and specialist assets moving, because our people are our greatest asset.

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