Fleet Service Agent - Shepherds Bush

Sixt-UK; Greater London; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 22 days

Staff rental scheme

Training & development

Life assurance

Private parking

Job summary

SIXT is hiring for a Fleet Service role in Greater London. You will be the first and last contact for customers, working outdoors in car parks and assisting with returns, while delivering premium service. You will handle handover paperwork, vehicle deliveries and collections, and ensure accurate documentation.

A strong customer focus and driving experience are required. The role offers growth opportunities, a starting salary with bonus potential, and a chance to represent the premium SIXT brand

Qualifications

• Adaptability to work in a dynamic environment
• Attention to detail for paperwork and inspections
• Strong communication with customers
• Willingness to work shift rotations
• Valid driving licence and 12+ months driving experience

Responsibilities

• Prepare, clean and valet vehicles to high standards
• Complete handover paperwork with customers for smooth handovers
• Manage vehicle deliveries and collections between branches
• Inspect vehicles for damage and document issues
• Obtain customer sign-off on damages and notify Branch Manager

Skills

Adaptability

Attention to Detail

Communication

Flexibility

Driving Licence

Job description

Do you excel at delivering exceptional customer experiences? At SIXT, we offer you the chance to shine! Join our friendly Fleet Service team, where you’ll be the first and last point of contact for our customers. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns – all while providing first-class service. Enjoy growth opportunities and a starting salary of£28.766,77per year, plus a competitive bonus to reward your dedication!

YOUR ROLE AT SIXT

• You will prepare, clean, and valet vehicles to maintain a high standard for our customers
• You will complete all necessary handover paperwork with the customer to ensure a smooth transition
• You will manage vehicle deliveries and collections between branches, ensuring timely service
• You will inspect vehicles for damage during collection and return, report any issues, and complete the required documentation
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You will assist in refueling vehicles, supporting efficient branch operations at all times while representing the premium SIXT brand with outstanding customer service

YOUR SKILLS MATTER

• AdaptabilityYou excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to DetailYou have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• CommunicationYou have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• FlexibilityYou are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving LicenseYou hold a valid driving license and bring a minimum of 12 months driving experience

WHAT WE OFFER

• Competitive Compensation & Financial SecurityReceive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life AssuranceStay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme
• ParkingFree branch parking for smoother starts

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.