Fleet Service Advisor

Marshall; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Fleet Service Advisor at a reputable family-owned company in the UK. This role focuses on delivering exceptional customer service while managing the logistics of vehicle repairs and replacements. You will work in a dynamic environment, ensuring timely communication with customers and suppliers. The company prides itself on its commitment to diversity and inclusion, making it a great place to grow your career. Join a team that has been building extraordinary futures since 1909 and be part of a company that values its employees and their contributions.

Benefits

25 days holiday increasing with service

Pension contributions up to 6%

Flexible benefit program including Cycle to Work

Life assurance at 2x basic salary

Paid volunteering leave

Access to wellbeing resources and tools

Qualifications

• Excellent customer service skills are essential for this role.
• Strong communication and time management abilities are required.

Responsibilities

• Answer inbound calls and provide timely updates to customers.
• Ensure warranty items are issued to the correct suppliers.

Skills

Customer Service

Communication Skills

Time Management

Job description

An opportunity has arisen to join our team as a Fleet Service Advisor, working within our Marshall Fleet Solutions (MFS) department.

You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The main aim of a Fleet Service Advisor is to provide excellent customer service.

Your responsibilities for this role include:

• Answering all inbound calls to the Customer Service Centre within KPI.
• Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
• Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chasing suppliers on the timely completion of jobs, keeping VOR within KPI.
• Updating notes on the system to reflect the status of jobs and logging any calls received to and from customers. Keeping customers informed at all times of the status of the repair of vehicles and adhering to any queries from the customer in a timely manner.

What we can offer you:

• 25 days holiday increasing with service.
• Pension contributions up to 6%.
• Extensive flexible benefit program including Cycle to Work.
• Life assurance at 2x basic salary.
• Paid volunteering leave.
• Access to industry-leading wellbeing resources and tools.

This position is offered as a 4 on/4 off shift rotation, working from 12pm to 12am.

Marshall Group is an Equal Opportunity Employer.

Marshall Group values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that’s supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

Headquartered in Cambridge, we currently employ around 2,000 people across locations in the UK, Northern Europe, North America, and the UAE.