Service Advisor

Steven Eagell Limited; Cambridge; On-site; GBP 28,000 - 37,000; Full time

Job summary

An established industry player is seeking an Experienced Service Advisor to join their dynamic team in Cambridge. This role offers a fantastic opportunity to develop a rewarding career in a high-paced environment, focusing on delivering exceptional customer service and satisfaction. You will engage with customers, understand their needs, and ensure they receive the best possible experience. With a commitment to training and career progression, this position is perfect for those looking to thrive in the automotive sector. Join a company that values its employees and offers a range of benefits to support your growth.

Benefits

Car Benefit Scheme

25 days of holiday (+ Bank Holidays)

Company pension scheme

Sick pay

Health and wellbeing programme

Free parking

On-site parking

Qualifications

• Proven high level of customer service skills.
• Strong communication skills to explain complex matters.

Responsibilities

• Ensure the highest level of after-sales customer care.
• Provide accurate estimates for servicing and repairs.
• Encourage the sale of genuine parts and accessories.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Multi-tasking

Job description

Service Advisor - Toyota Cambridge Reference Number - 0123445567567

Working Hours Full Time

Salary £35,000 OTE

Closing Date 22/05/2025

*£30K guaranteed in the first 12 months, with OTE of £35K+! *

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an ExperiencedService Advisor. We will provide excellent training and genuine career progression opportunities in return.

*Please note: you must have service advisor experience for this role.

Role Responsibilities:

• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

What you’ll bring to the role:

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

In return:

• Car Benefit Scheme (after successful completion of probation period)
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Sick pay
• Health and wellbeing programme

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Job Type: Full-time

Pay: £28,924.00-£37,000.00 per year

• Company pension
• Free parking
• On-site parking

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