Fleet Service Advisor

Marshall Thermo King Ltd; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Fleet Service Advisor to join their dynamic team. This role focuses on delivering exceptional customer service by managing inbound calls and ensuring timely communication regarding vehicle repairs. You will work closely with the Call Centre Manager and Fleet Service Supervisors, playing a crucial role in maintaining operational efficiency. With a commitment to employee wellbeing and a diverse workplace, this innovative firm offers a supportive environment where you can thrive. If you are passionate about customer service and looking for a rewarding opportunity, this position is perfect for you.

Benefits

25 Tage Urlaub

Pensionsbeiträge bis zu 6%

Flexibles Benefit-Programm

Lebensversicherung 2x Grundgehalt

Bezahlte Freiwilligenarbeit

Zugang zu Wohlfühlressourcen

Qualifications

• Exzellente Kundenservicefähigkeiten sind entscheidend für diese Rolle.
• Erfahrung im Umgang mit Kundensystemen wird bevorzugt.

Responsibilities

• Beantwortung aller eingehenden Anrufe im Kundenservicezentrum.
• Verwaltung der Bewegungen von defekten Fahrzeugen und Ersatzfahrzeugen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Tools

Kundensysteme

Job description

Answer all inbound calls to the Customer Service Centre within KPI.
Ensure all warranty items are issued to correct suppliers within reasonable timescales.

An opportunity has arisen to join our team as a Fleet Service Advisor, working within our Marshall Fleet Solutions (MFS) department.

You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The main aim of a Fleet Service Advisor is to provide excellent customer service.

Your responsibilities for this role include:

• Answering all inbound calls to the Customer Service Centre within KPI.
• Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
• Managing the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chasing suppliers on the timely completion of jobs, keeping VOR within KPI.
• Updating notes on the system to reflect the status of jobs and logging any calls received from and to customers, keeping customers informed at all times of the status of repair of vehicles and adhering to any queries from customers in a timely manner.

What we can offer you:

• 25 days holiday increasing with service.
• Pension contributions up to 6%.
• Extensive flexible benefit program including Cycle to Work.
• Life assurance at 2x basic salary.
• Paid volunteering leave.
• Access to industry-leading wellbeing resources and tools.

This position is offered as a 4 on/4 off shift rotation, working from 12pm to 12am.

Marshall Group is an Equal Opportunity Employer.

Marshall Group values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.