Fleet Returns Lead: Optimize Vehicle Turnaround

Avis Budget Group; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

38k base salary

Bonus scheme

33 days holiday

Discount account with 250+ perks

Employee Assistance Programme

Employee discounts on car rental

Monthly commission

Job summary

Avis Budget Group is seeking a highly capable Rental Returns Manager to oversee the vehicle returns process, ensuring quality checks, scheduling efficiency, and seamless fleet turnover. You will lead a Returns team, manage suppliers, and maintain high customer service standards across a busy operation in London.

The role requires strong leadership, operational oversight, and the ability to analyse data to drive improvements while coordinating with rental and fleet teams to optimise fleet

Qualifications

• Must have proven experience in vehicle rental, automotive, or logistics environments.
• Strong leadership and team management skills are required.
• Excellent customer service and conflict resolution abilities are essential.
• Ability to manage supplier relationships and negotiate contracts.
• Knowledge of vehicle maintenance, damage assessment, and stock control is required.

Responsibilities

• Oversee vehicle returns process, ensuring quality checks and efficient operations.
• Develop and manage return schedules to optimize vehicle availability and minimize downtime.
• Collaborate with rental and fleet teams for effective vehicle management.
• Handle customer interactions professionally, addressing concerns and improving service.
• Manage vehicle inspections, damage assessments, and coordinate repairs.
• Lead and motivate returns team, set targets, and provide coaching and training.
• Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance.
• Track vehicle availability, condition, and manage stock audits for compliance.
• Monitor KPIs and implement process improvements to optimize efficiency and reduce costs.

Skills

Leadership

Customer service

Supplier relationships

Data analysis

Organizational skills

Problem-solving

Education

Managerial or supervisory experience

Full UK driving license

Business/logistics/automotive qualification

Tools

Excel

Data reporting tools

Job description

Avis Budget Group is seeking a highly capable Rental Returns Manager to oversee the vehicle returns process, ensuring quality checks, scheduling efficiency, and seamless fleet turnover. You will lead a Returns team, manage suppliers, and maintain high customer service standards across a busy operation in London.

The role requires strong leadership, operational oversight, and the ability to analyse data to drive improvements while coordinating with rental and fleet teams to optimise fleet