Rental Administrator

Avis Budget Group International; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Employee Assistance Programme (EAP)

Employee discounts on car rental

Private health care

Job summary

Avis Budget Group International is seeking a Rental Administrator for a full-time, permanent position with a rotational shift pattern Monday–Sunday. You will manage customer enquiries from initial contact to end of rental, coordinating vehicle changes, bookings and invoicing in a fast-paced environment.

The successful candidate will be computer literate, an excellent communicator with customer service experience, and hold a full driving licence.

Qualifications

• Computer literate with good IT skills.
• Excellent communicator with customer service experience.
• Friendly, positive ‘Can-Do’ attitude with a yes approach to customers.
• Hold a full driving licence.
• Active role in development and growth of the business.

Responsibilities

• Receiving and dealing with both calls and emails from customers requiring assistance
• Dealing with customers who attend the store in a professional manner
• Arranging vehicle change overs and vehicle rotation for customers
• Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
• Dealing with the processing of new rentals, and off-hires
• Processing hire invoices for customers
• Managing and processing jobs for vehicles off the road
• Managing and processing breakdowns for customers
• Any other relevant tasks supporting the wider business

Skills

Computer literacy

Customer service

Proactive attitude

Full driving license

Growth mindset

Job description

Job Title: Rental Administrator

Hours: Full time, permanent, rotational shift pattern Monday – Sunday

Salary: £27,342.00

Role Overview:

As a Hire Administrator, you are responsible for looking after our customers rental needs on a day to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. As a Hire Administrator, it is vital that you follow and comply with all relevant legislations.

Responsibilities:

• Receiving and dealing with both calls and emails from customers requiring assistance
• Dealing with customers who attend the store in a professional manner
• Arranging vehicle change overs and vehicle rotation for customers
• Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
• Dealing with the processing of new rentals, and off-hires
• Processing hire invoices for customers
• Managing and processing jobs for vehicles off the road
• Managing and processing breakdowns for customers
• Any other relevant tasks supporting the wider business

Required skills & Experience:

• Computer Literate
• Excellent communicator with customer service experience
• Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
• Full Driving License
• Looking to take an active role in the development and growth of our business

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Private health care
• Please ask for a full list of benefits if required

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car‑sharing network. Together our brands offer a range of options, from car and truck rental to on‑demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one‑way, daily, weekly and months‑long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

LondonSurreyUnited Kingdom