Accommodation Manager

Sun Communities, Inc.; Lowestoft; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee assistance programme

Gym membership

Referral schemes

Mortgage advice

Pension scheme

Descripción de la vacante

Park Holidays UK is seeking an Accommodation Manager to oversee the standards and operations of our accommodation services, ensuring cleanliness, safety and guest satisfaction. You will lead the team, manage inventory, and coordinate pre-season preparations and winter close-downs to keep our holiday fleet guest-ready.

The role requires strong leadership, excellent communication, and a commitment to high guest service standards; DBS check is required.

Formación

• Proven experience in a similar role within hospitality/accommodation.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Ability to manage multiple tasks and peak/off-season periods.
• Role subject to DBS check.

Responsabilidades

• Prioritise guest satisfaction with professional communication.
• Lead pre-season preparations and winter close-down tasks.
• Train and monitor the cleaning team to meet standards.
• Ensure COSHH compliance and obtain risk assessments.
• Manage inventory, key handling and safety equipment upkeep.
• Inspect accommodations for guest readiness and maintenance issues.
• Oversee linen processes and housekeeping organization.
• Manage staffing, scheduling and rota planning.
• Greet guests professionally and deliver exceptional service.
• Coordinate fleet setup and inventory deliveries for readiness.
• Oversee winter closures and off-season preparations.

Conocimientos

Leadership

Team management

Communication

Guest service

Health & Safety

Descripción del empleo

Compensation: £29,419 Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well‑organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off‑season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well‑organised.

Requirements

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off‑season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry‑leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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