Fleet Management Customer Services Associate - German Speaking

Brook Street; Liverpool; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a passionate Fleet Management Customer Service Associate in Liverpool. This role involves transforming customer experiences for leading brands through proactive communication and relationship building. You will engage with customers, identify their needs, and provide tailored solutions while ensuring data accuracy and contributing to team success. If you are fluent in English and German, have a background in the automotive industry, and thrive in a collaborative environment, this opportunity is perfect for you. Join a dynamic team dedicated to delivering exceptional service and making a difference in customer satisfaction.

Qualifications

• Experience in the automotive industry is preferred.
• Strong written and verbal communication skills in English and German.

Responsibilities

• Make outbound calls to qualify leads and complete registrations.
• Maintain professional communication with clients and stakeholders.
• Respond to customer inquiries with efficiency and empathy.

Skills

Fluency in English

Fluency in German

Customer service skills

Communication skills

Team player

Self-motivated

Goal-oriented attitude

Tools

Digital tools

PC applications

Mobile applications

Job description

Fleet Management Customer Service Associate - English and German Speaking

Liverpool

Salary - £26,227.50

Are you ready to help transform the way people experience customer service for some of the world's leading brands? From mobility and consumer goods to industrial technology and energy solutions, we deliver smart, reliable support that improves lives across the UK and around the globe.
As our team continues to grow in Liverpool, we're looking for a passionate and dedicated Fleet Management Customer Services Associate to support one of our key campaigns.

Key Responsibilities:

1. Proactively make outbound calls to qualify leads and complete customer registrations
2. Maintain consistent and professional communication with clients and key stakeholders
3. Respond to customer inquiries with efficiency, professionalism, and empathy
4. Identify customer needs and provide accurate, knowledgeable product or service guidance
5. Recommend tailored solutions that align with individual customer requirements
6. Build rapport and foster strong, long-lasting customer relationships
7. Ensure customer data is captured accurately and maintained to the highest standard
8. Actively contribute to team performance and overall campaign success
9. Consistently meet or exceed personal and team-based performance targets

What We're Looking For:

1. Background in the automotive industry, ideally with experience in parts, products, or catalogues
2. Fluency in both English and German, with strong written and verbal communication skills
3. Demonstrated experience in supporting both internal and external customers
4. Self-motivated, driven, and focused on achieving results
5. A strong team player with a collaborative mindset
6. Confident using digital tools, smartphones, and mobile applications
7. Solid IT skills, with proficiency in standard PC applications and systems
8. A goal-oriented attitude with a strong desire to succeed and grow