Fleet Coordinator

Europcar; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

Europcar is seeking a Fleet Coordinator to manage vehicle delivery and collection, ensuring a positive customer experience. This role involves working closely with teams and requires strong communication skills and a valid driving license. Excellent benefits include competitive salary, holiday allowance, and development opportunities.

Benefits

Competitive Basic Salary

6 weeks holiday

Enhanced Maternity and Adoption Leave

Pension and life insurance

Discounted car hire rates

Cycle2Work scheme

Free annual eye tests

Career progression opportunities

Qualifications

• Full, valid clean driving licence with a minimum of 4 years of driving experience required.
• Ability to communicate clearly, both verbally and in writing.
• Enthusiastic with a professional appearance who can manage tasks effectively.

Responsibilities

• Coordinate the delivery and collection of vehicles for customers.
• Provide high-quality rental administration service to meet station needs.
• Assist in completing rental documents accurately and handle telephone inquiries professionally.

Skills

Teamwork

Communication

Time Management

Positive Attitude

Customer Service

Job description

Europcar is looking for a Fleet Coordinator.

Would you like to be part of the Europcar team? We are looking for a Fleet Coordinator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally.

You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

What we can offer you:

Competitive Basic Salary

Starting on 6 weeks holiday (including bank holidays), increasing with length of service

Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

Pension and a life insurance scheme

Discounted car hire rates across our network

20% discount on EE mobile phone contracts*

Discounted hotel rates through the Accor Group after 12 months service*

Cycle2Work*

Free annual eye tests

Confidential legal and support service through BUPA

Career progression and development

*forms part of current non contractual benefit offering

Provide a high quality rental administration service to meet station needs.

Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles

Handle telephone enquiries in a polite and professional manner.

Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.

Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

A full, valid clean driving licence, with a minimum of 4 years driving experience is required

Ability to work as part of a small team.

Communicate clearly, verbally and in writing.

A positive attitude and professional appearance.

Enthusiastic, can respond positively to objections.

Manages time effectively and completes tasks required.

Ability to prioritise and remain organised when working under pressure.

Ability to work to procedures and follow instruction.

Flexibility to working hours in line with business needs.

If you believe you have what it takes to become a successful Fleet Coordinator within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.

Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.

In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need.

In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !