Fleet Co-ordinator

Severn Trent Water; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Fleet Coordinator in Coventry, where you will play a vital role in ensuring exceptional support for vehicle operations. In this dynamic position, you will manage workshops, liaise with customers, and handle data to improve service delivery. With a commitment to employee development and a focus on community impact, this innovative firm offers a range of benefits and opportunities for growth. If you're passionate about making a difference and enjoy a fast-paced environment, this role is perfect for you. Don't miss the chance to be part of a dedicated team that values your contributions!

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Experience in administration and customer service is essential.
• Strong character with confidence for handling difficult conversations.

Responsibilities

• Arrange workshops and manage customer accounts with suppliers.
• Produce data and reports to monitor vehicle downtime.

Skills

Administrative Skills

Customer Service

Data Management

Communication Skills

Education

High School Diploma

Degree in Business Administration

Tools

Microsoft Office Suite

Data Reporting Tools

Job description

Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.

When people think of Severn Trent, they immediately think of water and waste – and that's only natural – it's our bread and butter after all… but you might not realise we have a thriving Transport team who currently repair and maintain a fleet of over 2,900 vehicles! From company cars to water tankers, we ensure that Severn Trent can safely transport equipment, valuable resources, and our teams around safely and efficiently from A to B, day in day out.

We’re looking for a Fleet Coordinator to join our team in Coventry who will be responsible for day-to-day workshop support.

We don’t need you to have transport/fleet experience (it would be a nice to have!) but we are looking for someone who has worked in administration.

EVERYTHING YOU NEED TO KNOW

As our Fleet Coordinator, you’ll arrange workshops with internal customers to deliver a 5/5 customer service and provide the highest levels of support for vehicle replacements.

You’ll also manage customer accounts with external suppliers to ensure excellent delivery, specification, and service so we’re looking for someone who is confident talking to customers.

You’ll regularly produce data and reports to monitor and improve vehicle downtime, support with KPI (Key Performance Indicator) checks, order PPE (Personal Protective Equipment) for colleagues and respond to emails including requests for workshops.

Developing excellent relationships with customers by responding to their requirements and looking for future opportunities to enhance the relationship will be something you do too.

You’ll be based in our headquarter office in Coventry Monday-Friday but will be expected to travel to meetings and workshops across our region as and when they are planned.

WHAT YOU’LL BRING TO THE ROLE

Someone who has an administrative background would be a great fit for this role as you’ll be responding to emails, ordering PPE, and handling data and reports.

If you’ve worked in transport/fleet before, that would be a bonus but not essential.

You’ll enjoy working in a fast-paced role, working closely with your direct team, wider Transport team and communicating with customers internally to plan workshops.

Sometimes you’ll have difficult conversations, so somebody with a strong character with confidence would be a great fit.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off paid for any maternity and adoption leave)

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.