Fleet and Hire Administrator

ZIGUP plc; Chorley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 23 days + birthday

8 bank holidays

Sharesave scheme

Job summary

Northgate Highways is seeking an Administrator to join our Buckshaw Village office. You will be the first point of contact for Hire Desk calls and emails, log faults, set up new hires and rental agreements, and maintain accurate fleet records and documentation.

This role offers a friendly, supportive team in a modern office, 37.5 hours per week (9:00–17:00), with holiday entitlement of 23 days plus your birthday and eight bank holidays.

Qualifications

• A proactive team player who takes ownership and uses initiative.
• A positive, diligent approach with excellent attention to detail.
• Strong communication skills and a professional telephone manner.
• The ability to stay organised and work confidently under pressure.
• A strong work ethic, willingness to learn and proficiency in Microsoft Office.

Responsibilities

• Act as the first point of contact for Hire Desk calls and emails, logging faults and directing queries quickly.
• Set up new hires and rental agreements, including preparing, scanning, saving and chasing documentation.
• Manage on- and off-hire communications, weekly customer updates and live fleet lists.
• Track vehicles, planned maintenance and garage progress, keeping customers and systems up to date.
• Process telematics, cameras, CCTV SIMs, insurance and vehicle photo downloads.
• Maintain accurate fleet records, including new vehicles, tyres, inspections, MOT exemption certificates, P4s and New Asset Forms.
• Support vehicle disposals by processing SORN instructions, preparing sales packs, removing sold vehicles from records and archiving documents.
• Book vehicles and maintenance inspections, issue confirmations and chase suppliers for outstanding compliance paperwork.

Skills

Proactive team player

Attention to detail

Strong communication

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

As an Administrator with Northgate Highways, we offer:

• The role is based on Buckshaw Village Park in a bright, spacious, modern and newly refurbished office. You will be part of a friendly team and will be joining a business that is a leader in its field, at a time of expansion and growth.
• Annual holidays - 23 days per year, plus 1 day for your birthday, plus 8 bank holidays
• Salary - £25,500 PA
• Hours of work 9.00am to 5.00pm Monday to Friday, 37.5 hours per week.
• Opportunity to enrol in company sharesave scheme

A day in the life as an Administrator -

Responsibilities Include:

• Act as the first point of contact for Hire Desk calls and emails, logging faults and directing queries quickly.
• Set up new hires and rental agreements, including preparing, scanning, saving and chasing documentation.
• Manage on- and off-hire communications, weekly customer updates and live fleet lists.
• Track vehicles, planned maintenance and garage progress, keeping customers and systems up to date.
• Process telematics, cameras, CCTV SIMs, insurance and vehicle photo downloads.
• Maintain accurate fleet records, including new vehicles, tyres, inspections, MOT exemption certificates, P4s and New Asset Forms.
• Support vehicle disposals by processing SORN instructions, preparing sales packs, removing sold vehicles from records and archiving documents.
• Book vehicles and maintenance inspections, issue confirmations and chase suppliers for outstanding compliance paperwork.

Specific Skills:

• A proactive team player who takes ownership and uses initiative.
• A positive, diligent approach with excellent attention to detail.
• Strong communication skills and a professional telephone manner.
• The ability to stay organised and work confidently under pressure.
• A strong work ethic, willingness to learn and proficiency in Microsoft Office.

This role is ideal for a conscientious, tenacious administrator who combines accuracy, common sense and great customer service in a busy Hire Desk environment.

At Northgate Highways we're proud to be the UK’s leading provider of specialist traffic management and support vehicles, with a reputation which has been carefully built over 40 years. We typically work with customers who support the largest National Highways projects on the UK roads and are known for our service excellence, state-of-the art vehicles and dedicated aftercare and support.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

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