Fleet Admin & Customer Service Specialist

Vertu Motors; Gateshead; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity/paternity

Job summary

Vertu Motors is seeking a Fleet Administration Assistant to support the Group Fleet team in Gateshead. You will handle quotations, orders, stock and transport instructions to uphold service levels for key account customers.

You will work with the Senior support team, ensure accurate invoicing, and maintain compliance with SLA requirements. The role emphasizes IT literacy, planning and attention to detail, with progression opportunities and benefits.

Qualifications

• Minimum numeracy and literacy skills.
• Attention to detail and accuracy in all tasks.
• Strong planning and organising abilities.

Responsibilities

• Process quotes and input orders with accurate customer data.
• Ensure OTR, invoice and registration addresses are correct and complete.
• Provide customer updates and regular reports.
• Offer stock, prepare packs, and ensure timely availability to avoid delays.
• Coordinate deliveries, bookings, transport and PDI instructions.
• Process debtors, book transport, and upload required paperwork.
• Escalate issues to the General Manager when needed; inform the Key Account Manager of blocked orders.
• Maintain IT literacy and use Microsoft Excel.
• Demonstrate numeracy and literacy skills in daily tasks.
• Maintain attention to detail and strong planning and organising skills.

Skills

IT literacy

Numeracy

Attention to detail

Planning & organising

Tools

Excel

Job description

Vertu Motors is seeking a Fleet Administration Assistant to support the Group Fleet team in Gateshead. You will handle quotations, orders, stock and transport instructions to uphold service levels for key account customers.

You will work with the Senior support team, ensure accurate invoicing, and maintain compliance with SLA requirements. The role emphasizes IT literacy, planning and attention to detail, with progression opportunities and benefits.