Flagship Store Supervisor - Customer Experience

vfc; City of Westminster; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Staff discount 50%

Career development

Extensive training

Pension scheme

Job summary

The North Face flagship store on Regent Street, London, is seeking a Store Supervisor (perm, full-time) to support store management and inspire the sales team. You will be the vital link between leadership and staff, ensuring top-tier customer service and execution of brand standards.

In this entry-level management role, you will help manage openings and closings, coach teams, and uphold store operations while embodying VF values and providing an exceptional shopping experience for customers in

Qualifications

• Experience in opening and closing a store and taking charge when needed.
• Strong written and verbal English communication and people skills.
• Retail background with fashion or lifestyle experience preferred.

Responsibilities

• Support the management team to drive sales and profitability.
• Coach and motivate sales associates to deliver high levels of customer service.
• Ensure the store looks great and adheres to visual merchandising standards.
• Maintain operational policies and procedures and store security.
• Monitor store KPIs and contribute to achieving them.

Skills

Customer service

Communication

Team leadership

Retail experience

MS Office

POS systems

Tools

MS Office

POS systems

Job description

The North Face flagship store on Regent Street, London, is seeking a Store Supervisor (perm, full-time) to support store management and inspire the sales team. You will be the vital link between leadership and staff, ensuring top-tier customer service and execution of brand standards.

In this entry-level management role, you will help manage openings and closings, coach teams, and uphold store operations while embodying VF values and providing an exceptional shopping experience for customers in