Flagship Store Security Ambassador (part-time)

Canada Goose; City of Westminster; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Total Rewards Program

Career growth

Goose Rewards

ICON Rewards

CG Gives

Health resources

Job summary

Canada Goose in London is seeking a part-time Security Ambassador to protect staff and guests and maintain a safe store environment. You will greet customers, manage access, monitor activities, and support loss-prevention efforts while upholding brand standards and delivering friendly, service-driven interactions.

You will join a team focused on safety, operational controls, and a culture of honesty. The role requires strong English communication, retail experience, and flexibility to work

Qualifications

• 2-3 years' experience in retail with knowledge of workplace safety and emergency procedures.
• Experience in Loss Prevention or Retail Security is an asset.
• First aid and CPR certificates recognized.
• Applicant to obtain Security Guard licensing if not licensed.
• Excellent English communication and teamwork.

Responsibilities

• Act as a front-line brand ambassador to guests and team members.
• Control access to the property and acknowledge guests on entry/exit.
• Maintain a safe work environment and support loss prevention efforts.
• Attend store meetings and demonstrations of brand values.
• Maintain security standards and complete incident reports within 24 hours.

Skills

Retail security

Emergency procedures

English communication

Team player

Record keeping

Observation skills

Decision making

Customer service

First aid CPR

Licensing readiness

Job description

Location: London Retail Address: 244 Regent St London, London, City of W1B 3BR United Kingdom Job Title: Flagship Store Security Ambassador (part-time) Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Security Ambassador position plays a key role within the store operations team. The role provides support by focusing on creating a safe and secure environment for all staff and guests visiting the store. The Security Ambassador will greet guests, maintaining presence, be aware of all store activities and respond to all safety matters in a timely manner. The Security Ambassador will also assist in mitigating loss by playing an active role in maintaining strong operational controls and helping to support a culture of honesty. Above all, as a Security Ambassador you will play a vital role in ensuring that our stores are a welcoming environment for our customers and will assist in creating a culture of honesty for our store team.

What You'll Do:

• Act as a front-line brand ambassador to guests and team members of Canada Goose
• Be visible to guests as they enter the store premises and control access to the property
• Acknowledge guests as they enter and exit the property
• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Assist in creating a safe work environment for our associates and customers
• Assisting in the protection of the work and assets at our stores
• Attend and participate in all store meetings and events
• Demonstrate values and behaviours consistent with Canada Goose's culture
• Develop and maintain a professional relationship with all internal partners, mall security and other retailers to ensure all parties are well-informed with current and relative information
• Ensure the facility’s safety and emergency procedures are followed in response to fire alarms and on-site emergencies
• Complete and submit CG Incident reports within 24hrs of the event
• Play an integral role in store cycle counts and physical inventory process
• Support initiatives to maintain brand standards in the delivery and merchandising process
• Direct connectivity with the Sr. Loss Prevention Manager for Canada Goose to help influence brand strategies for mitigating loss
• Responsible for maintaining standards for store security equipment
• Support the completion of monthly Operational Control Checklist and Action Planning to increase store operational standards (if applicable)
• Be able to directly connect with customers and store associates with a customer service mindset
• Member of the JHSC and responsible for the completion of monthly Health & Safety Inspection

Let’s Talk About You:

• 2-3 years’ experience working in retail with knowledge of workplace safety and emergency procedures
• Experience in Loss Prevention or Retail Security is an asset
• Recognized and valid first aid and CPR certificates
• Applicant will be required to obtain Security Guard licensing if not currently licensed
• Must be a team player with a keen sense on collaboration and growth mindset
• Excellent English communication skills both written and verbal
• Meticulous record keeping, report writing and observation skills
• Exceptional judgment, common sense and decision-making ability
• Good physical well-being and able to walk, stand for long periods of time, climb stairs and lift objects up to 20 lbs
• Available to work a variety of shifts including days, evenings, nights, weekends and holidays

What’s in it For You:

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [e-mail].

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique 'Canadian Warmth' that defines our culture. Canada Goose isn't like anything else. We’ve built something great, something special - an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.