Retail Sales Associate (part-time)

Canada Goose; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Total Rewards Program

Career growth opportunities

Goose Rewards & ICON Rewards

Donation matching

Job summary

Canada Goose is seeking a dedicated Retail Sales Associate for our London store. You will drive personal sales, deliver exceptional customer experiences, and contribute to CRM-driven clienteling and post-sale engagement.

The role emphasizes collaboration with the management team, participation in product knowledge sessions, and adherence to store standards. We value experience with affluent luxury brands, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience.
• Proven record of successful sales performance.
• Experience working with affluent luxury brands in high-traffic locations.
• Strong time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Basic skills in Microsoft Office Word and Excel.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and teamwork.
• Attend store meetings, events and product knowledge sessions.
• Drive NPS and other selling metrics such as conversion and AUR.
• Contribute to Units per Transaction by promoting categories.
• Develop and maintain CRM through clienteling and post-sale engagement.
• Promote memorable customer experiences and repeat purchases.
• Follow store procedures to minimize shrink and ensure POS accuracy.
• Support upkeep of store standards and Visual Merchandising directives.

Skills

Customer service

Sales performance

Luxury brand experience

Time management

Team player

CRM knowledge

Communication skills

MS Office (Word/Excel)

Job description

Location: London Retail Address: 244 Regent St London, London, City of W1B 3BR United Kingdom

What You’ll Do

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [e-mail].

At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it's the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.