Retail Operations Associate (full-time)

Canada Goose; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Total Rewards Program

Career growth opportunities

Goose Rewards & ICON Rewards

CG Gives: donation matching & paid vol

Health and wellness resources

Job summary

Canada Goose in London is seeking a Retail Operations Associate to support store targets, manage inventory, and deliver exceptional service in a fast-paced luxury setting. You will handle POS transactions, participate in product knowledge sessions, and maintain visual merchandising standards.

A minimum of 2 years in retail and luxury-brand experience is preferred; strong organizational and teamwork skills are essential.

Qualifications

• Minimum 2 years of retail experience in a customer-focused environment.
• Proven track record of maintaining successful store operations.
• Experience with luxury brands in busy locations; strong organization and detail focus.
• Able to work efficiently in a fast-paced, team-oriented setting.
• Good understanding of inventory management and POS systems; strong communication.

Responsibilities

• Achieve or exceed personal sales targets and support the store's overall target.
• Build a positive store environment through effective communication and teamwork.
• Attend store meetings and product knowledge sessions.
• Follow store procedures to minimize shrink and handle all POS transactions.
• Maintain inventory accuracy and proper product organization.
• Process inbound/outbound shipments, replenishment, and returns.
• Support store maintenance and uphold Visual Merchandising directives.

Skills

Retail experience

Store operations

Luxury brand experience

Organization

Teamwork

Inventory management

POS systems

Microsoft Office

Tools

POS system

Microsoft Word

Microsoft Excel

Job description

Location: London Retail Address: 244 Regent St London, London, City of W1B 3BR United Kingdom Job Title: Retail Operations Associate (full-time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

What You'll Do:

• Achieve or exceed personal sales targets and support the store's overall target
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Follow store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Ensure overall accuracy in inventory and proper organization and accessibility of Canada Goose's products
• Process inbound and outbound shipment, replenishment, damages, return to vendor, etc.
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let's Talk About You

• Minimum 2 years of retail experience, preferably in a customer focused environment
• Proven record of maintaining successful store operations
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong organization skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systemsExcellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal- it's the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us!

If you require any interview accommodation for your interview, please e-mail us at: [e-mail].

At Canada Goose, you'll find purpose in keeping the planet cold and the people on it warm.

As part of our team, you'll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique 'Canadian Warmth' that defines our culture.

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.