Seasonal Retail Associate

Canada Goose; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Goose Rewards program

ICON Rewards

Volunteer time / charitable donation-m

Job summary

Canada Goose in London is seeking a Seasonal Retail Associate to deliver highly engaging customer journeys and reinforce the brand as a luxury performance lifestyle label. You will strive to exceed personal sales targets, participate in training, and maintain store presentation to ensure a seamless guest experience.

Strong communication, a customer-first mindset, and the ability to work weekends/holidays are essential.

Qualifications

• Minimum 1–2 years of retail experience in a customer-focused environment.
• Experience with luxury or premium brands is a plus.
• Basic computer skills including Microsoft Word and Excel.

Responsibilities

• Achieve or exceed personal sales and KPIs.
• Attend store meetings and product knowledge sessions.
• Contribute to a positive store environment through communication and teamwork.
• Advise customers with product recommendations using expert knowledge.
• Efficiently operate POS systems in line with brand standards.

Skills

Retail experience

Customer service

Microsoft Word

Excel

Multilingual (bonus)

Tools

POS systems

Job description

Location and Title

Location: London Retail Address: 244 Regent St London, London, City of W1B 3BR United Kingdom Job Title: Seasonal Retail Associate

About Canada Goose

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

The Seasonal Retail Associate is responsible for supporting the store in delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, helping bring the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. Ultimately, you collaborate with your team to ensure a seamless customer journey and are a steward of Canada Goose's values and culture.

What You'll Do

• Achieve or exceed personal sales and key performance targets that contribute to driving your store's results.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
• Assist in driving key performance indicators (KPIs) and selling metrics - such as conversion, average dollar per transaction, average unit retail, and units per transaction through the introduction of new, underperforming, and strategic product categories to customers.
• Support the overall store upkeep by maintaining physical standards and cleanliness, organizing the stockroom, efficiently processing inbound and outbound shipments, and ensuring the sales floor is consistently replenished to deliver a seamless customer experience.
• Advise customers on product recommendations through expert product knowledge and cross-department partnership.
• Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards while following all other standard operating procedures with excellence.
• Actively seek feedback to improve performance and cultivate personal and professional growth.

Let's Talk About You

• Minimum 1-2 years of retail experience, preferably in a customer-focused, high-touch retail environment.
• Prior work experience with luxury or premium brands in high volume locations.
• Must have open availability to work Friday through Sunday and all holidays, with the flexibility to work retail hours including evenings.
• Self-motivated and able to work independently while demonstrating strong time management, organization, and multi-tasking skills, with the awareness of seeking guidance when needed.
• Good understanding of store operations, including efficient shipment processing skills.
• Excellent communication and interpersonal skills with high attention to detail and adaptability.
• Basic computer skills in Microsoft Office, specifically Word and Excel.
• Multilingual skills are a plus.

What's in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Company Culture and Values

At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal- it's the key to unlocking our collective potential, taking us further together.

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

Equal Opportunity

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Interview Accommodation

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [e-mail].

Community Commitment

We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.