Flagship Store Leader — Senior Floor Manager

JD Sports Fashion; Merthyr Tydfil; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday Allowance

Staff Discount

Bike Discount

Discounted Gym Membership

Personal Development Opportunities

Job summary

JD Sports Fashion is seeking a Senior Floor Manager for their flagship store in Merthyr Tydfil. In this role, you'll drive operational excellence, oversee team performance, and ensure every customer interaction reflects the JD standard.

You'll take ownership of floor operations, deliver outstanding service, and work closely with senior leadership to maximize commercial opportunities. With a strong focus on leadership and a high customer service standard, this position is essential in maintaining

Qualifications

• Supervisory or management experience in fast-paced retail.
• Proven ability to develop and inspire teams.
• Strong communication skills handling complex situations.

Responsibilities

• Lead the shop floor to deliver exceptional service standards.
• Drive commercial performance through effective merchandising.
• Recruit, train, and develop a high-performing team.

Skills

Leadership skills

Communication skills

Customer resolution

Commercial awareness

Attention to detail

Job description

JD Sports Fashion is seeking a Senior Floor Manager for their flagship store in Merthyr Tydfil. In this role, you'll drive operational excellence, oversee team performance, and ensure every customer interaction reflects the JD standard.

You'll take ownership of floor operations, deliver outstanding service, and work closely with senior leadership to maximize commercial opportunities. With a strong focus on leadership and a high customer service standard, this position is essential in maintaining