Flagship Store Lead & Keyholder — On‑Floor Sales

Dweet.; Greater London; On-site; Full time

Job description

We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands‑on, active role for someone who enjoys being on the shop floor and a role‑model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service.

It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility.

This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street.

To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.

Day to Day Responsibilities

• Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brand’s standards.
• Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
• Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
• Second-in-Command: Acting as the senior lead on‑site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
• Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
• Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
• Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
• Teamwork: Being a positive, collaborative, and reliable member of the store team.

Requirements

• Retail Experience: Previous experience in a customer‑facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
• Reliability: Dependable, proactive, and comfortable with the responsibility of managing a flagship site.
• Great Communicator: Confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
• Sales Focused: Naturally enjoy talking to people, building connections, and helping them make a purchase.
• Flexible: Able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.

Physical Requirements

• Ability to stand and remain on your feet for extended periods during shifts.
• Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
• Ability to bend, reach, twist, and move comfortably around the store as required.