Flagship Store Director (Luxury Furniture)

JR United Kingdom; Preston; On-site; GBP 50,000 - 75,000; Full time

Job summary

A luxury home décor brand is seeking a Flagship Store Director in Preston. This role involves leading a team, delivering exceptional client experiences, and driving sales through strong relationships with trade professionals and clients. The ideal candidate will possess luxury retail expertise and a strategic vision for store operations.

Qualifications

• Extensive luxury retail experience (B2C) in managing high-end client experiences.
• Expertise in clienteling using CRM tools and leading client outreach campaigns.
• Strong leadership skills with the ability to mentor and manage a team.

Responsibilities

• Deliver an immersive boutique experience and curate memorable luxury experiences.
• Oversee daily store operations, product presentation, and showroom layout.
• Track and grow trade sales through relationship building and client outreach.

Skills

Luxury Retail Expertise

Client Relationship Building

Team Leadership

Commercial Acumen

Tools

CRM tools

Job description

Social network you want to login/join with:

Flagship Store Director (Luxury Furniture), Preston, Lancashire

Client:

Dweet

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving sales. The leader should embody the brand’s aesthetic and lead with strategic vision and operational excellence.

1. Luxury Retail Expertise (B2C)
2. Deliver an immersive boutique experience aligned with the brand’s design philosophy.
3. Greet clients and curate a memorable luxury experience.
4. Oversee product presentation and showroom layout.
5. Lead team outreach and communication (e.g., WhatsApp, live chat).
6. Coordinate seasonal layouts and merchandise rotations.
7. Develop and nurture trade partnerships with interior designers, architects, and corporate clients.
8. Host showroom presentations and product demonstrations for trade professionals.
9. Organize and lead meetings, store events, and product launches.
10. Track and grow trade sales, focusing on relationship building.

1. Clienteling & Relationship Building
2. Use CRM tools to maintain long-term client relationships.
3. Lead client outreach campaigns, events, and follow-ups.
4. Handle service or product issues discreetly and promptly.

1. Aesthetic & Product Sensibility
2. Maintain high visual merchandising standards.
3. Advise clients with a design-savvy approach.
4. Collaborate on showroom layouts and installations.

1. Team Leadership & Coaching
2. Lead, mentor, and manage the team.
3. Provide training on product knowledge and sales.
4. Foster team stability and growth.
5. Manage staff schedules and resolve personnel issues.

1. Commercial Acumen
2. Track sales performance and KPIs.
3. Monitor inventory and anticipate bestsellers.
4. Generate monthly reports on sales and footfall.

1. Operational & Visual Excellence
2. Oversee daily store operations.
3. Maintain showroom cleanliness and visual standards.
4. Manage transfers between showroom, warehouse, and client sites.

1. Event Management & Brand Representation
2. Plan and lead store events.
3. Represent the brand at networking and cultural events.
4. Engage with venues, galleries, and design peers.
5. Integrate digital tools like live chat and remote consultations.
6. Collaborate with PR, e-commerce, and social media teams.
7. Support omnichannel sales strategies.
8. Communicate with sophistication and confidentiality.
9. Handle VIP clients and trade professionals with professionalism.
10. Resolve conflicts with empathy.