Flagship Store BOH Stock Lead

POP MART; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

POP MART is expanding its London flagship, seeking an experienced BOH Stock Manager to lead stock accuracy, delivery processing, and stockroom organisation. You will train before launch, align with VM and store leadership, and drive performance through a hands-on, fast-paced environment.

The ideal candidate has proven stock operations experience, strong leadership, and a passion for retail excellence in a multi-store setting.

Qualifications

• Proven experience managing stock operations and a team within a fast-paced, high-volume retail environment.
• Strong leadership, coaching and communication skills, with the ability to motivate and develop a team.
• Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.
• Solid experience with inventory systems, stock reporting, cycle counts and loss prevention.
• Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.
• Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.

Responsibilities

• Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.
• Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.
• Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.
• Manage the team to process deliveries efficiently, including receiving, checking
• Oversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.
• Regularly review stockroom layout to maximise capacity, working with the sales floor team on better replenishment workflows.
• Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.
• Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.
• Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.
• Ensure full compliance with trading standards, health and safety legislation, and store operating procedures — including clear escape routes and walkways, unobstructed sprinklers, and appropriate equipment in BOH areas

Skills

Stock management

Leadership

Inventory systems

Cycle counts

Loss prevention

Tools

CEGID POS

Job description

POP MART is expanding its London flagship, seeking an experienced BOH Stock Manager to lead stock accuracy, delivery processing, and stockroom organisation. You will train before launch, align with VM and store leadership, and drive performance through a hands-on, fast-paced environment.

The ideal candidate has proven stock operations experience, strong leadership, and a passion for retail excellence in a multi-store setting.