Tokyo Flagship Store Experience Specialist

ON; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

On is seeking a customer-focused retail associate to join its flagship store team in Tokyo, delivering exceptional service and embodying On's passion for movement. You will engage customers with warmth, knowledge, and a polished appearance, supporting premium product experiences and cutting-edge technology in-store.

Ideal candidates have 2+ years in retail, strong communication skills, and fluent Japanese; English or another language is a plus.

Qualifications

• 2+ years of experience in a retail environment.
• Background in Running, Fashion or Sports is advantageous.
• Fluent in Japanese.
• Excellent customer service and relationship building skills.
• Eye for visual merchandising and store upkeep.
• Ability to multi-task and adapt to business needs.
• English or another language is a plus but not required.

Skills

Retail experience

Customer service

Japanese language

Communication

Teamwork

Initiative

Job description

On is seeking a customer-focused retail associate to join its flagship store team in Tokyo, delivering exceptional service and embodying On's passion for movement. You will engage customers with warmth, knowledge, and a polished appearance, supporting premium product experiences and cutting-edge technology in-store.

Ideal candidates have 2+ years in retail, strong communication skills, and fluent Japanese; English or another language is a plus.