Tokyo Flagship Store Advisor — Premium Customer Experience

ON RUNNING; Greater London; On-site; GBP 13,000 - 19,000; Full time

Job summary

ON RUNNING seeks a customer-focused associate for our Tokyo flagship store, joining the Direct-to-Consumer team to deliver a premium shopping experience. You will greet customers, understand their needs, and help them discover On's products with enthusiasm and product knowledge.

You will maintain visual standards, support inventory and order placement, and contribute to store processes. Fluency in Japanese is preferred; English or other languages are a plus.

Qualifications

• A background in the Running, Fashion or Sports Industry is advantageous
• Strong communication and interpersonal skills, fluent in Japanese
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement

Responsibilities

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintaining the visual standards in the store to deliver a premium experience to our customers
• Assist with inventory management, placing new product orders and fill-in orders
• Other duties as needed

Job description

ON RUNNING seeks a customer-focused associate for our Tokyo flagship store, joining the Direct-to-Consumer team to deliver a premium shopping experience. You will greet customers, understand their needs, and help them discover On's products with enthusiasm and product knowledge.

You will maintain visual standards, support inventory and order placement, and contribute to store processes. Fluency in Japanese is preferred; English or other languages are a plus.