Flagship Residential GM: Mobilisation & Lease-Up Leader

Hyperion Partners; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Hyperion Partners is seeking an experienced General Manager to lead the mobilisation, opening and ongoing management of a flagship residential development in South London. The role blends hospitality discipline with community-minded Build to Rent operations to deliver exceptional resident experiences.

The ideal candidate will manage a mixed long-stay and short-stay residence, oversee on-site teams, budgets, compliance and service standards, and partner with central leasing to achieve occupancy

Qualifications

• Proven experience managing a residential, aparthotel or hospitality development with day-to-day operations and service delivery.
• Previous involvement in new-site mobilisation, pre-opening, lease-up or operational stabilisation.
• Strong commercial understanding, including P&L accountability, budget management and financial reporting.
• Experience recruiting, developing and leading operational and customer-facing teams.
• A passion for delivering exceptional customer service and building engaged residential communities.
• Strong knowledge of property operations, compliance, health and safety and contractor management.
• Experience managing 24/7 operations and implementing effective operational procedures.
• Excellent communication skills, with the confidence to engage with residents, asset owners and senior stakeholders.

Responsibilities

• Lead the mobilisation and successful opening of a new residential development, ensuring operational readiness ahead of occupation.
• Recruit, train and manage an on-site team responsible for resident services, Front of House, community engagement and maintenance.
• Take full responsibility for the development's P&L, operating budgets, cost control and financial performance.
• Work closely with the central leasing function to support occupancy targets, lease-up activity, resident move-ins and retention.
• Develop and implement Standard Operating Procedures, operational systems, service standards and resident communication processes.
• Oversee the day-to-day management of the development, including 24/7 Front of House operations and outsourced service providers.
• Deliver an exceptional resident experience, maintaining high standards of customer service, complaint resolution and resident satisfaction.
• Develop and implement a resident engagement strategy, including community events, activities and initiatives.
• Manage building compliance, health and safety, fire safety, statutory inspections and contractor performance.
• Oversee property presentation, snagging, defects and planned and reactive maintenance alongside the maintenance team.
• Build strong relationships with asset owners, senior stakeholders, contractors and external partners.
• Monitor and report on occupancy, arrears, resident retention, operational expenditure and net operating income.

Job description

Hyperion Partners is seeking an experienced General Manager to lead the mobilisation, opening and ongoing management of a flagship residential development in South London. The role blends hospitality discipline with community-minded Build to Rent operations to deliver exceptional resident experiences.

The ideal candidate will manage a mixed long-stay and short-stay residence, oversee on-site teams, budgets, compliance and service standards, and partner with central leasing to achieve occupancy