Fixed-Term Retail Sales Advisor - Swatch Oxford Street

Swatch Group; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Swatch Group is seeking a Sales Associate to greet and serve customers, provide detailed product information, and assist with merchandising to help the store reach its targets.

You will maintain high standards of customer service across in‑store interactions, handle till operations securely, and ensure store cleanliness, health and safety, and compliance with company policies.

Qualifications

• Greet and serve customers with friendly service and memorable experience.
• Maintain familiarity with current and past product ranges for detailed customer info.
• Provide reliable information on sales and customer service.
• Know functions of watches and other products.
• Ensure secure cash handling and till procedures.
• Maintain store presentation and display merchandise as directed.

Responsibilities

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in the Store.
• Assist in controlling shrinkage and maintain security of till and deliveries.
• Maintain correct processing of deliveries.

Skills

Customer service

Product knowledge

Communication

Security awareness

Cash handling

Visual merchandising

Tools

POS / till

Job description

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.