Fixed Term GP Receptionist - Millbrook & Mossley Medical Practices

gtd healthcare; Cocker Hill; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Real living wage employer

NHS pension scheme

Flexible working hours and policies

30 days annual leave, rising to 32

Cycle to work scheme

Eyesight vouchers

NHS staff discounts, a free Blue Light

Job summary

gtd healthcare is seeking a Receptionist to work across Millbrook and Mossley Medical Practices on a 12 month fixed term basis. The role involves welcoming patients, facilitating online triage, handling registrations, referrals and test results, and coordinating with secondary care and other health agencies.

Experience in a GP practice or healthcare setting is essential; EMIS and Docman experience is desirable.

Qualifications

• GP practice or healthcare setting experience is essential.
• Experience with EMIS and Docman is desirable.
• Excellent communication and customer service skills required.

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients through the online triage.
• Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other related healthcare agencies.

Skills

Communication skills

Customer service

Organisational skills

Tools

EMIS

Docman

Job description

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An exciting opportunities have arisen for a Receptionist to work across both Millbrook and Mossley Medical Practices on a 12 month fixed term basis. The practices are located in semi rural areas of Staybridge and Mossley. They are both small - medium sized CQC rates good practices with opportunity of growth and development for the right candidates. The role is varied and no day is the same with plenty of opportunities to learn new skills and enjoy a rewarding career in primary care. This will involve processing patient referrals, clinical letters and 3rd party requests. The successful candidates will be friendly, confident, resilient and flexible. You will be able to demonstrate excellent communication, organisational and customer service skills. Experience of working in a GP practice or healthcare setting is essential, experience of emis and docman is desirable. We welcome applications from candidates seeking either a full-time position or a part-time working arrangement, and would be happy to consider appointing either one full-time postholder or two part-time postholders. The hours of work for part-time are 24 hours per week, Monday to Friday between 07:45 and 18:30, with shifts covering either mornings or afternoons. Full-time postholders will work 37.5 hours per week on a rota basis, incorporating a mixture of 07:45 starts and 18:30 finishes.,

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patient through the online triage.
• Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice
• Communicate with patents in a variety of ways (online, text, phone, in person, email).
• Processing referrals to Secondary Care.
• Assist patients with using latest digital technology.
  At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.