Fixed Term - Customer Service Advisor

THG Ingenuity; Northwich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave plus holidays

Birthday off

Maternity/Paternity pay

Compassionate leave

GP access on-site or via benefits

On-site gym (Manchester offices)

Staff discount up to 50%

Salary sacrifice for tech

Staff shop & barber

Employee referral scheme (£1,000)

Anniversary gifts at 5 & 10 years

Job summary

THG Ingenuity is seeking a Fixed Term - Customer Service Advisor to join our customer care team in the UK. You’ll be the first point of contact for customers across live chat, phone, email and social media, resolving product questions and order issues. The contract is 3–6 months with shifts from 8am to 8pm and a 1 in 3 weekend rotation.

Start dates available on 2 November or 9 November. We value friendly, proactive and clear communicators who embrace our values and work across departments to

Qualifications

• Strong written and verbal communication skills.
• Willingness to learn and develop new skills.
• Professional, friendly and hardworking individual.
• Shows core values: Show up, Dig in and get it Done.

Responsibilities

• Handle inquiries across emails, phones, live chat and social media.
• Work toward department targets while maintaining quality at each contact.
• Engage with customers daily in a polite, professional manner.
• Assist customers with product advice and general queries.
• Collaborate with team members and other departments to improve service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Skills

Strong written communication

Verbal communication

Willingness to learn

Friendly professional demeanor

Job description

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

What’s the role?

Job Title: Fixed Term - Customer Service Advisor

Contract: 3 - 6 months (Dependant on business requirements)

Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend.

Start Date - 2nd November or 9th November

As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.

Key Responsibilities:

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service .

Role Requirements:

• Strong written and verbal communication skills
• Willingness to learn and develop new skills
• A professional, friendly and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.

What's in it for you?

• 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.
• Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.
• Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.
• State-of-the-art on-site gym at our Manchester offices.
• Up to 50% staff discount across THG brands.
• Save up to 12% on personal tech through our salary sacrifice scheme.
• Access to our on-site staff shop and barber (Manchester offices).
• Earn up to £1,000 through our employee referral scheme.
• Anniversary gifts to celebrate your 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.