Spanish - Customer Service Advisor

THG Ingenuity; Northwich; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave

Birthday off

Buy extra days

Maternity/paternity pay

Compassionate leave

Bupa support

On-site gym

Staff discount

Tech discount

Staff shop

Barber shop

Referral bonus

Anniversary gifts

Job summary

THG Ingenuity is seeking a Spanish - Customer Service Advisor to handle inquiries across email, phone, live chat and social media. This temporary role supports product advice and order issue resolution, working a shift rotation from 8am to 8pm with weekend coverage. Start date 26th October.

You will engage with customers professionally, aim to meet department targets, and collaborate with other teams to enhance service quality. Fluency in English and Spanish is required.

Qualifications

• Strong written and verbal communication in English and Spanish.
• Willingness to learn and develop new skills.
• Professional, friendly and hardworking individual.
• Demonstrates alignment with company values.

Responsibilities

• Handle customer inquiries across multiple channels (email, phone, live chat, social media).
• Work toward department targets while maintaining high-quality service.
• Interact with customers politely and professionally daily.
• Assist customers with product advice and general inquiries.
• Collaborate with team members and other departments to improve service.
• Utilize training to deepen product knowledge and deliver top-notch service.

Skills

Bilingual EN/ES

Willingness to learn

Professional demeanor

Value alignment

Job description

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

What’s the role?

Job Title: Spanish - Customer Service Advisor

Contract: 3 - 6 months (Dependant on business requirements)

Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend.

Start Date - 26th October

As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.

Key Responsibilities:

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service .

Role Requirements:

• Strong written and verbal communication skills in both English & Spanish
• Willingness to learn and develop new skills
• A professional, friendly and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.

What's in it for you?

• 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.
• Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.
• Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.
• State-of-the-art on-site gym at our Manchester offices.
• Up to 50% staff discount across THG brands.
• Save up to 12% on personal tech through our salary sacrifice scheme.
• Access to our on-site staff shop and barber (Manchester offices).
• Earn up to £1,000 through our employee referral scheme.
• Anniversary gifts to celebrate your 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

Do you have the right to work in the UK? Please note that we are unable to provide visa sponsorship for this role, so applicants must already have the right to work in the UK.

As part of our onboarding process, successful candidates will be required to complete pre-employment checks, including Right to Work and reference checks. Depending on the nature and seniority of the role, additional checks may also be required. If applicable, our Talent Team will confirm which of the following checks are necessary.

I consent to a criminal background check.

I consent to a UK credit check.

I consent to an adverse financial check.