Delivery Manager - Ecommerce Platform

THG Ingenuity; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

THG Ingenuity is seeking a proactive Project Manager to lead cross-functional teams and drive complex initiatives across our digital commerce ecosystem. You will validate requirements, plan timelines, and ensure on-time delivery while managing risks and stakeholders.

The role emphasises hands-on leadership, problem anticipation, and the ability to navigate challenges with tenacity, ensuring high-quality deliverables in a fast-paced environment.

Qualifications

• Uses influencing and communication skills to guide and motivate stakeholders through complex challenges and projects.
• Can identify barriers and pursue them proactively to keep initiatives moving forward.
• Anticipates problems based on prior learning and applies practical solutions.
• Guides teams to find correct solutions and drive outcomes.
• Not afraid of constructive conflict; surfaces issues to enable resolution.
• Demonstrates tenacity and drive to deliver project goals.
• Hands-on, actively participates in driving resolution and execution.

Responsibilities

• Facilitate the generation of solutions, validating and prioritising before driving implementation.
• Define project scope, objectives, and requirements; develop a detailed project plan with timelines and resources.
• Build and lead a cross-functional team, assign tasks, set priorities and ensure collaboration.
• Identify risks and develop mitigation strategies to minimize disruptions.
• Maintain open communication with stakeholders, providing updates and addressing changes.
• Ensure deliverables meet quality standards and specifications.
• Allocate resources effectively to provide necessary tools, equipment and personnel.
• Monitor timelines and adjust as needed to keep the project on track.
• Address issues and obstacles to keep the project moving forward.
• Maintain accurate project documentation including plans and status reports.
• Identify opportunities for process improvement and implement best practices.

Skills

Influencing skills

Communication skills

Stakeholder motivation

Problem anticipation

Guiding others

Conflict management

Tenacity

Hands-on leadership

Job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Technology is the driving force behind THG Ingenuity, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our ML capability and beyond, is world class. This enables us to keep powering THG ingenuity and our partners on a global scale.

Responsibilities

• Facilitate the generation of solutions, validating and prioritising before driving implementation
• Define project scope, objectives, and requirements. Develop a detailed project plan, including timelines, tasks, and resource allocation.
• Build and lead a cross‑functional team, assigning tasks, setting priorities, and ensuring collaboration among team members.
• Identify potential risks and develop mitigation strategies to minimize project disruptions.
• Maintain open communication with stakeholders, providing updates on project progress and addressing concerns or changes.
• Ensure that the project's deliverables meet quality standards and specifications.
• Allocate resources effectively to ensure that the project has the necessary tools, equipment, and personnel.
• Monitor project timelines and adjust as needed to keep the project on track.
• Address issues and obstacles that arise during the project, finding solutions to keep the project moving forward.
• Maintain accurate project documentation, including project plans, status reports, and other relevant records.
• Identify opportunities for process improvement and implement best practices to enhance project management efficiency.

About You

• Uses influencing and communication skills to guide and motivate stakeholders through complex challenges and projects
• Can see barriers, and goes for them rather than stops
• Anticipates problems based on previous learning
• Can guide others to find the correct solutions
• Not afraid of positive conflict, surfacing difficult issues to facilitate resolution
• Has tenacity and drive
• Hands on, not just there to facilitate – is committed to driving the resolution

What’s In It For You

• You’ll be joining a growing, intelligent team that will drive business change
• You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
• You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
• You’ll be able to react to change with backing from the business
• You’ll have the opportunity to solve complex business/technical problems

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.